Field Pro

This article helps customers troubleshoot the Field Pro app error, “Access Denied - You do not have a valid security token,” when connecting to a home standby generator. It explains how to check internet connectivity, verify the displayed serial number, and determine when to contact an Independent Authorized Service Dealer or Generac...

Configure Wi-Fi for the Generac Cellular Connectivity Device (Connectivity Cellular Accessory) on compatible home standby generators. Covers when and why Wi-Fi is used (fallback when cellular / 4G LTE cannot connect), plus how generator owners set up Wi-Fi in the Mobile Link app v3.13 and how installers configure Wi-Fi in the Field Pro...

Fix the Field Pro message “Connected to another mobile device” when connecting to a Next Generation air-cooled standby generator with a PowerZone 200 control panel. This article explains why it happens and how to resolve it by ensuring only one device is connected, power-cycling the connectivity module, and reinstalling Field Pro, so you...

Learn how to view your generator firmware versions in the Field Pro app for Next Generation generators with the PowerZone 200 controller. This article explains how firmware updates happen through over-the-air FOTA when Wi-Fi or cellular is available, what to do if a firmware update is in progress too long, and what can block updates such...

This article explains how to prepare a Next Generation Series home standby generator for offline access using the Generac Field Pro app before a site visit with no Wi-Fi or cellular service. It walks through selecting “Prepare for a Future Visit,” finding and registering the generator if needed, and confirming the offline access window,...

Step-by-step guide for commissioning a generator using the Field Pro app with a PZ200 controller. Covers Bluetooth setup, registration, configuration, testing, and activation. Reminds installers to disable Service Mode when done.

If Product Registration shows “We couldn’t verify this address,” the address validation service may not recognize the address yet, such as in new development areas. Contact Generac Customer Support at 1-888-922-8482 to complete registration, then use Recheck registration status to confirm, for reliable registration status in the app.

Contact technical services if you see "FFFFFFFFFF" when using the Field Pro app.

This article provides troubleshooting steps for resolving Bluetooth connectivity issues between the FieldPro app and generators equipped with a PowerZone 200 controller. It includes checks for battery connection, proximity to the generator, LED status indicators, and proper cable connections.

The “Load Shed Before Return to Utility” feature briefly pauses selected home appliances when utility power comes back after a generator outage. The generator momentarily lowers frequency to trigger Generac Energy Management devices to enter a load-shed state, helping the home switch back to utility power smoothly. Pauses typically last...