Android and iOS permission for Mobile Link
The Mobile Link Android and iOS apps require location and notification permissions in order to provide full functionality. Notification permissions allow the app to send push notifications that communicate the generator's status and events. Location access allows the app in order to search for available networks.
In most cases, the app will prompt a user for these permissions the first time it is used; however, if a user is not prompted or if the permissions are initially denied by the user, it may be necessary to access these settings on the device to allow access manually.
Environment
This article applies to the Mobile Link for Generators app available for Android and iOS devices. This article does not apply to the web app available at app.mobilelinkgen.com.
This Article Will Include:
Note: The following steps illustrate the general steps required to access these settings on MOST Android and Apple devices, however, due to variations in phone interfaces, there may be slight differences in the labeling and location of specific menu items. The steps below should be closely related to most supported Apple or Android devices.
1. From the home screen on the mobile device, swipe down from the top of the screen to display the notifications pane, then tap the gear icon in the top right corner of the screen.
2. The Android Settings page will be displayed.
3. Scroll down and select the Apps menu item.
4. The App list is displayed. Scroll down on the Apps list to the Mobile Link App.
5. The Mobile Link App Info page displays. Scroll down and select the Permissions menu item.
6. The Mobile Link App Permissions page will display. If the Location permission is not already allowed, it may be listed under the Denied section. Tap the Location menu item.
Note: You can also disable Pause app activity if unused from this screen. If you don't use the app often, leaving this setting enabled will revoke notification permissions which may result in missed generator status notifications.
7. Select the Allow only when using the app menu option.
8. Press the home icon in the bottom center of the screen to exit the settings page
9. Location permissions have now been successfully allowed.
1. From the home screen on the mobile device, swipe down from the top of the screen to display the notifications pane. Tap the gear icon in the top right corner of the screen.
2. The Android Settings page will be displayed.
4. Scroll down and select the Apps menu item.
5. The App list is displayed. Scroll down on the Apps list to the Mobile Link App. The Mobile Link App Info page displays.
7. Scroll down and select the Notifications menu item.
8. The Mobile Link App notifications page will display. If the Show Notifications permission is not already allowed, toggle the slider to enable notifications. Ensure Immediate, Miscellaneous, and App icon badges are all enabled to ensure full functionality is provided.
9. Press the square home icon on the bottom center of the screen to exit the settings page
10. Location permissions have now been successfully allowed.
1. From the home screen on the mobile device, open the Settings application.
2. The iOS Settings page will be displayed.
3. Scroll down and select the Mobile Link app menu item.
4. The Mobile Link App information page displays. Tap the Location menu item.
5. The Mobile Link App Location Permissions page will display. Select the While Using the App menu option.
6. Swipe up or press the home icon in the bottom center of the phone to exit the settings page.
7. Location permissions have now been successfully allowed.
1. From the home screen on the mobile device, tap the icon for the Settings application.
2. Scroll down and select the Mobile Link app menu item.
3. Tap the Notifications menu item.
4. The Mobile Link App Notifications page will display. If the Allow Notifications permission is not already allowed, toggle the slider next to Allow Notification. Ensure Lock Screen, Notification Center, and Banners, as well as Sounds and Badges, are all enabled to ensure full functionality is provided.
5. Swipe up or press the home icon in the bottom center of the phone to exit the settings page.
6. Notification permissions have now been successfully allowed.
