Field Pro product registration says "We couldn't verify this address"

If Product Registration shows “We couldn’t verify this address,” the address validation service may not recognize the address yet, such as in new development areas. Contact Generac Customer Support at 1-888-922-8482 to complete registration, then use Recheck registration status to confirm, for reliable registration status in the app.

  • Mar 18, 2026
  • Knowledge

Title
Field Pro product registration says "We couldn't verify this address"
URL Name
Field-Pro-product-registration-says-We-couldn-t-verify-this-address

Public Content

Product Registration displays “We couldn’t verify this address”

Environment

This issue may occur when attempting to register a generator in the Field Pro mobile app.

Issue

During product registration, the address validation service may display “We couldn’t verify this address.”

Cause

In limited scenarios, it is possible that the address validation service used during product registration does not have a matching address. For example, new development areas may not be USPS-recognized addresses yet.

Resolution

  1. Contact Generac Customer Support at 1-888-922-8482 for assistance. Generac Customer Support will need to complete the registration on your behalf.
  2. After Generac Customer Support confirms the registration has been completed, navigate back to the “Registration is required” screen and select Recheck registration status.
Note: It may take a few minutes for the systems to sync once registration has been completed.

 

 

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