How Do I Submit a Warranty Claim for My Mobile Link Device?

Generac provides a 1-year limited warranty on Mobile Link devices. End users should contact a local authorized service dealer to submit a warranty claim.

  • Nov 13, 2024
  • Knowledge

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How Do I Submit a Warranty Claim for My Mobile Link Device?
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How-Do-I-Submit-a-Warranty-Claim-for-My-Mobile-Link-Device

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Mobile Link Connectivity Accessory Warranty Claims

Generac provides a 1-year limited warranty on aftermarket Mobile Link Connectivity Accessories. See the What Is the Warranty On a Mobile Link Device? article for more information.

Note: This article only offers a summary overview of commonly requested details regarding Mobile Link device warranties and is not exhaustive or guaranteed to be completely accurate and up to date. View the full terms and conditions using the links above. 

 

Environment

This article applies to aftermarket Mobile Link Connectivity Accessories. 

 

What is the process for a warranty claim?

Warranty claims require a device diagnosis by a Generac Independently Authorized Service Dealer (IASD). 

 

What should I do if I believe there is a warrantable defect with my Mobile Link Connectivity Accessory?

If an end-user believes their Mobile Link device is defective after performing initial troubleshooting, they should:
 

1. Locate proof of purchase documentation. 

  • The warranty for Mobile Link Connectivity Accessories are 1-year from the date of purchase. (Not installation)
2. Contact a Generac IASD for an on-site diagnosis.
  • Accessory devices must be diagnosed onsite by a Generac IASD while connected to the home standby system. Devices cannot be disconnected and sent independently for diagnosis, as they require holistic evaluation within the complete system.
 

What happens with the diagnosis?

The Generac IASD will communicate the diagnosis to a specialized Technical Services team at Generac Power Systems to initiate any warranty claims. 

 

 

 

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