Contacting Mobile Link support

Mobile Link's Customer Support team is based out of Wisconsin and is available, by phone, 24 hours a day, 7 days a week. 

Note: You can find popular articles that solve common Mobile Link inquiries on this page: https://support.generac.com/mobilelink/s/troubleshooting-and-support

Three ways to reach the Mobile Link support team:

While the Mobile Link support site offers the widest available resource library, including searchable Manuals, How-to Guides, and even Video content, sometimes it is helpful to work directly with a friendly customer support agent.

Online

• Email - Support@mobilelinkgen.com
• Live Chat on Generac.com: https://www.generac.com/support/product-info-user-manuals/

Phone

• USA - (855) 436-8439
• CANADA - (844) 843-9436

Within the Mobile Link app 

All support contact information can also be accessed directly on the Help & support page,in the Mobile Link app. To navigate to the Help & support page, follow the following steps:
 1. From the home screen of the Mobile Link app, tap the  icon, located in the bottom right-hand corner. 

2. At the top of the screen under the Help section, tap 

Tip: Tap Support center to navigate to the Mobile Link support site containing articles and information to support Mobile Link users.