How to dismiss a maintenance reminder or warning in the Mobile Link application and website

• Maintenance reminders or warnings require attention but, in most cases, will not prevent a generator from operating in response to an outage event. 
• It's important to note that maintenance reminders, warnings, and alarms are different types of notifications that represent different generator statuses: What is the difference between maintenance reminders, warnings, and alarms?

After a maintenance reminder or warning is addressed, the notification may be cleared physically at the generator's controller or remotely through the Mobile Link app or website for Mobile Link Premium subscribers. This article explains the steps to dismiss or remotely clear a warning event through the Mobile Link Website or App.

Note: dismissing maintenance reminders or warnings is a Mobile Link Premium feature available to supported control panels only.

What if the warning keeps coming back?

If the maintenance reminder or warning returns after addressing the issue and dismissing or clearing the notification, this indicates that there is an issue with the generator that has not been resolved. The generator will signal an issue with an LED light that corresponds with an error message on the controller display or in Mobile Link: What Do the Green, Yellow, and Red Status Indicator Lights Mean on Home Standby Generators?

Environment

• Mobile Link Premium subscriptions: This article applies to customers with Mobile Link Premium accounts only: What are the available Mobile Link subscription plans?
• Currently only Evolution 2, Sync 3.0, and PowerZone 200 controllers support dismissing warnings within the Mobile Link app with a paid subscription. Devices with unsupported controller types won't display the Dismiss Warning button in Mobile Link. For more information, see: What Functionality & Commands Does Each Generator Controller Support?

What is the difference between dismissing and snoozing a warning?

Dismissing a warning will "clear" the alarm at the generators control panel, removing the warning. Snoozing a warning will not remove the warning but will silence and stop push notifications for some specified amount of time. 

• Dismissing - remote clears and removes a warning

• Snoozing - silences notifications only

How to dismiss a warning on the Mobile Link app

Important: Dismissing warnings is controller-dependent and is a Premium Mobile Link feature. See the Environment section above for more information.

1. Launch the Mobile Link app.
2. Tap the Dashboard icon to view connected devices.
3. When a warning is present, a yellow message will appear under the generator status, along with a brief description of the maintenance reminder or warning and options to Dismiss warning or Contact your dealer.
4. Tap the Dismiss warning button.
5. Confirm the dismissal when prompted.
6. It may take up to 15 minutes for the update to reflect in Mobile Link.

How to dismiss a warning on the Mobile Link website

1. Go to the Mobile Link website and log in.
2. Select the generator with a warning.
3. Expand the warning details.
4. Click Dismiss Warning.
5. Confirm by selecting Yes, I’m Sure.