How to restart a charger through the Generac EV Charging app?

This article guides customers on how to restart a charger using the Generac EV charging app.

  • Jun 25, 2024
  • Knowledge

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How to restart a charger through the Generac EV Charging app?
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How-to-restart-a-charger-through-the-Generac-EV-Charging-app

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How to restart a charger through the Generac EV Charging app?

If you need to restart your charger remotely, you can do so directly from the Generac EV Charging app, as long as it is connected to the Internet.

You can also restart your charger “offline”, but you will need to be connected to it via Bluetooth and within its range.


Restarting your charger with the Generac EV Charging app


1. Log in to the Generac EV Charging app.
2. Select your charger from the list.
3. Tap the Settings icon.
4. Tap Advanced options.
5. Tap Restart.
6. Click Accept. Note that it will be necessary to re-establish the Bluetooth and Internet connections to the charger once it has restarted.


Troubleshooting

I am away from my charger and want to restart it remotely, but the “Restart” button does not display.

The restart button on the Generac EV Charging app will only appear if the charger is connected to the Internet. You will need to reconnect your charger to be able to restart it remotely.

I am currently charging/discharging my EV, and I cannot restart it.
A charger cannot be restarted while charging/discharging, end the charging session first and try to restart it again.
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