I need help with my generator. What are my options?

Environment

This article applies to home standby generator owners who need help resolving a generator issue, including customers who see an active warning or alarm.

Choose a support option

Several support options are available. Choose the option that best matches the type of help you need.

Request service

Get help keeping your home standby generator ready for the next outage. Submit a service request and Generac will notify a local Generac Certified Service Provider who can assist with service, maintenance, or other generator needs.

Start your request online to get connected with a qualified service provider for ultimate peace of mind:

Request service from a Generac Certified Service Provider

Note: If your service need is urgent, contact a local Generac dealer directly instead of submitting an online service request.

Find a local dealer

Choose this option if you want to contact a local Generac dealer directly for generator diagnosis, maintenance, service, or repair.

Find a Generac dealer

Try guided self-service troubleshooting

Choose this option if you want to troubleshoot the issue yourself. The Generac Product Assistant provides guided troubleshooting and quick answers to common questions.

Launch the Generac Product Assistant

Contact Generac Customer Support

Choose this option if you need additional help determining what to do next. Call Generac Customer Support at 1-888-436-3722.

Which option should I choose?

• For hands-on diagnosis, maintenance, or repair, request service and connect with a provider or find a Generac dealer.
• For guided troubleshooting you can complete yourself, use the Generac Product Assistant
• If you are unsure which option to choose, call Generac Customer Support at 1-888-436-3722