Requesting a service visit in Mobile Link

There are two methods for requesting a service visit from a dealer in the Mobile Link app: one for users who have a registered generator and preferred dealer or who are dealer-managed, and one for users who have not registered a generator in Mobile Link. If users have a preferred dealer, they can navigate to the preferred dealer menu and contact the dealer using the listed contact information. If they do not have a preferred dealer, users can request a dealer visit by selecting the "Request an appointment" option in the Preferred dealer menu or using the Discover menu. In both cases, users review the pre-populated form, confirm the information is correct, then submit the request.

  • Sep 4, 2024
  • Knowledge

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Requesting a service visit in Mobile Link
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Requesting a service visit from a dealer in Mobile Link


Users who have a preferred dealer or are dealer-managed

If you have a preferred dealer registered, simply navigate to the preferred dealer menu and contact them using the listed contact information. To locate preferred or managed dealer information: 
 
1. Launch Mobile Link and go to the Dashboard. 
2. Select the generator card. 
3. Swipe down and tap Preferred dealer under Settings.
 
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4. The preferred or dealer-managed information will be displayed. Tap either the email or phone number to contact the dealer. On a mobile device, this will launch a calling or email app.
 
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Users who do not have a preferred dealer

Follow the process below to request a dealer visit if you have registered a generator in Mobile Link, but do not have a preferred dealer. 
 
1. Launch the app and go to the dashboard image.png. Tap the generator card, swipe down and tap the Preferred dealer option under Settings.
 
2. Select the Request an appointment option. 

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3. The form with populate with your information. Review the information and modify any details if necessary. When finished, tap the Submit request button. 
 
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Request a service visit from the Discover menu

If you have created a Mobile Link account and signed into the app, but have not yet registered a generator, you can still request a dealer visit using the Discover menu. 
 
1. Launch the app and tap the Discover image.pngmenu option in the lower center of the screen. 

2. Swipe until you see the Let us find a dealer for you! option and tap Request an appointment.
 
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3. Review the pre-populated form and confirm the information is correct, then tap Submit request. 

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