Serial number displays as "FFFFFFFFFF" in Field ProContact technical services if you see "FFFFFFFFFF" when using the Field Pro app.2025年12月11日Knowledge
FieldsTitleSerial number displays as "FFFFFFFFFF" in Field ProURL NameSerial-number-displays-as-FFFFFFFFFF-in-Field-ProContentPublic ContentSerial number displays as "F"s Some users report seeing "FFFFFFFFFF" when using the Field Pro app. If you are an installer using Field Pro to connect to the generator and see "Serial Number: FFFFFFFFFF" instead of "Serial Number: 0123456789" (see image below), please contact Generac Customer Service and report this issue. Environment This article applies to the Field Pro mobile application.
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