Connecting an ecobee thermostat in Mobile Link

The ecobee-Mobile Link integration lets you see the status and alerts from your home standby generator, propane tank monitor, or both on your ecobee smart thermostat. 

Environment

This article applies to the Smart Thermostat Premium, Smart Thermostat Enhanced, ecobee by Generac Smart Thermostat Enhanced, Smart Thermostat with voice control, ecobee4, ecobee3 lite, and ecobee3 products.

Note: The ecobee Smart Thermostat Lite and ecobee Smart Thermostat Essential are not compatible with Mobile Link. The ecobee by Generac Smart Thermostat Enhanced is compatible and includes a built-in energy manager.

About the ecobee-Mobile Link integration

What is ecobee-Mobile Link integration?

This is a simple and helpful new feature that displays the status of your home standby generator or tank utility monitor on a compatible ecobee smart thermostat. For those with a Generac tank monitor on their propane tank, the thermostat will display the quantity of fuel remaining in the tank.  

Your ecobee thermostat will also display alerts when action is required to maintain your generator or tank monitor in good working order. The thermostat provides basic information on the issue and the dealer’s contact information, if available. This makes it easy for anyone in the home to request a service technician, even if the person with the Mobile Link app on their phone is away. 

 

Is the ecobee-Mobile Link integration feature free?

Yes. This feature is available to users with a Basic Mobile Link subscription.

A Premium Mobile Link subscription is required only when a Generac Fuel Monitor is included in the integration. To upgrade from Basic to Premium, see How Do I Upgrade From a Basic to a Premium Subscription?

Which ecobee thermostats are compatible? 

The integration is available with the following ecobee smart thermostats: Smart Thermostat Premium, Smart Thermostat Enhanced, ecobee by Generac Smart Thermostat Enhanced, Smart Thermostat with voice control, ecobee4, ecobee3 lite, and ecobee3. The ecobee by Generac Smart Thermostat Enhanced includes a built-in energy manager.

Which Generac generators and tank monitors are compatible?

All generators and tanks supported by the Mobile Link app are compatible with the ecobee integration.

Most air-cooled home generators made after 2018 come with a Wi-Fi connection option pre-installed from the factory. If the generator does not have a pre-installed Wi-Fi device, you can check to see if your generator is compatible with an accessory device.

For more information about Generac products, visit the Generac website.

Can I link multiple generators to a single ecobee thermostat or a single generator to multiple thermostats?

The integration only allows one ecobee thermostat to link with one generator, one tank monitor, or both at a time.  

Can I see the generator and tank monitor status and alerts in the ecobee app?

Not currently. However, we are always looking at ways to enhance the user experience and consider this a potential area for future improvement.

Can I see thermostat information on the Mobile Link app?

Thermostat information is not currently available through the Mobile Link App. Please refer to the ecobee app for thermostat information.

Setting up the integration

Video instructions

Written instructions

1. Launch the Mobile Link app.

2. Tap the Dashboard icon to view connected devices.

3. Tap on the  icon in the top right corner to add a product.

4. Select Link ecobee Thermostat.

 

• If you can’t see the Link ecobee Thermostat option, see the How Do I Update the Mobile Link App Manually? article to confirm the device is running the latest version of the Mobile Link app.

5. Follow the onscreen steps.

 

• Please note that you will need to enter your ecobee account credentials, the same as you use for the ecobee app.

• If your thermostats are not displayed, make sure you have a compatible device, such as the Smart Thermostat Premium, Smart Thermostat Enhanced, ecobee by Generac Smart Thermostat Enhanced, Smart Thermostat with voice control, ecobee4, ecobee3 lite, or ecobee3.

Using the integration

What Generator statuses are supported, and what do they mean?

The ecobee-Mobile Link integration supports the following statuses:

 

• Ready to Run: the generator is ready to run in response to a utility loss event. This is an indication that everything is good to go and that no additional action or attention is required.

• Exercising: the generator is currently running for its regularly scheduled run event (running without generating power), commonly known as exercise mode.

• Running: the generator is currently running and providing power to your home. This can include run events like running due to utility loss or running due to manual operation.

• Warning: the generator requires attention; however, this state will not prevent the generator from running in the event of a utility loss. This can include battery charge alerts or a variety of generator alarms that should be addressed but will not prevent normal operation.

• Fault: the generator is in a state that will prevent it from running in the event of a utility loss. The Fault status may be triggered by an Emergency Stop, Auxiliary Shutdown, or a variety of generator alarms that will prevent normal operation.

• Connectivity issue: the generator is not connected to Wi-Fi or a cellular network.

The following generator alerts are currently not supported:

• Maintenance reminders

• Generator set to “Off” position

What Propane Tank Monitor statuses are supported, and what do they mean?

• Good: the fuel level of the monitored Propane Tank is above the level you’ve set in the Mobile Link app.

• Low: the fuel level of the monitored Propane Tank is below the level you’ve set in the Mobile Link app.

• Connectivity issue: the tank is not connected to Wi-Fi or a cellular network.

Please note: battery level alerts are currently not supported.

Why did I receive an alert asking me to contact my dealer?

The thermostat will suggest contacting a Generac service dealer when a generator is in a status that requires attention or when your propane tank is running low on fuel. The following states can trigger notifications: 

• Generator Warning

• Generator Fault

• Generator Connectivity Issue

• Tank Low

• Tank Connectivity Issue

How do I enable or disable alerts?

On the thermostat, go to Main Menu > General > Generator status > View alert preferences and select Disabled.

How do I unlink a generator or tank monitor from my ecobee device?

1. On the Mobile Link app dashboard, select the thermostat you want to unlink.
2. Select Unlink from generator/tank.

Keep in mind that factory resetting or unregistering an ecobee thermostat from your account will also unlink it from the integration.

Troubleshooting

I don’t see the option to Link a Thermostat on my Mobile Link app

See the How Do I Update the Mobile Link App Manually? article to confirm the device is running the latest version of the Mobile Link app.

I don’t see my ecobee Home or devices on the Mobile Link app when trying to link a thermostat

Make sure the correct ecobee account was used. To confirm, go to the ecobee app and select the Profile icon near the top to see the ecobee account email address.

If your thermostats are not displayed, make sure you have a compatible device, such as the Smart Thermostat Premium, Smart Thermostat Enhanced, ecobee by Generac Smart Thermostat Enhanced, Smart Thermostat with voice control, ecobee4, ecobee3 lite, or ecobee3. My generator or tank monitor is offline.

Please follow the steps on the Mobile Link app to reconnect it.

My thermostat does not display the correct generator

Currently, the following status are not supported:

• Generator Maintenance Reminder.

• Generator Set to Off.

I do not see alerts for Warning, Fault, and Disconnected status on the thermostat

Ensure that alerts are enabled on the thermostat by going to Main Menu > General > Generator status/tank status to control your alert settings.