Issue

Following the new Mobile Link launch, some Mobile Link users have noticed their Exercise Schedule showing a message that states: "No Exercise Schedule Data Available" or showing Sunday at 12 AM. 

 

Consumer impact

When an owner logs into Mobile Link successfully and clicks on Exercise Schedule, they may see the screen below if their generator controller does not support bidirectional communication.
 

Environment

This article applies to end users that have a home standby generator with a controller that does not support bidirectional communication (see models below), and have registered their generator with a Mobile Link account.

Cause

An update to the Mobile Link application attempts to remain as accurate as possible by asking the generator to confirm the exercise schedule it has configured. This is made possible by bidirectional support functionality available on newer model controllers.

Background information

Earlier versions of Mobile Link were designed to communicate with controllers that were not bidirectional. Previous versions would display the exercise schedule as input by the user within the Mobile Link app and it did not pull this data from the controller. This meant that changes to exercise time done manually at the controller itself would not be represented in the Mobile Link app. In this scenario, the app would still display the time configured by the user within the app, but the generator would exercise at the time configured at the controller.

 

The controller part numbers listed below are some of the most common, but this list is not exhaustive. Information about your controller can be found in your owner's manual, parts break downs, or on the generators serial number decal. 

Controllers that display the set exercise time in Mobile Link (bidirectional support)

These controllers support bidirectional communication. Mobile Link will query the controller itself to verify the set exercise time.

• Evo 2 (sync 3.0 as well) part number 10000003275 (newest part #).

Controllers that may not display the accurate exercise time in Mobile Link

These controllers do not support bidirectional communication. For these models, we recommend configuring the exercise date and time at the physical controller.

• Nexus control panel part numbers 0H6680B, 0H6880D, 0H6680DSRV
• Nexus Liquid cooled part numbers 0H7668D & 0H7668DSRV
• Evo 1 part number 0J8371C & 0K749B (synergy/Ecogen VSCF)
• Evo 1 Liquid Cooled part number 0K2267C

Next steps

• If you have one of the four controllers listed above, it is recommended that you set the exercise time using the controller. See your generator's user manual for instructions: Where can I find a user manual or other documentation for my home standby generator?
• If you have a paid subscription, monitor your weekly status and verify the exercise runs at the time that you intend.