Why am I getting a "Picklist not found" error when submitting for a promo?

This error indicates the site does not recognize the address entered. Verify the address is correct, if it is correct, contact Generac customer support.

  • Nov 16, 2023
  • Knowledge

Title
Why am I getting a "Picklist not found" error when submitting for a promo?
URL Name
Why-am-I-getting-a-Picklist-not-found-error-when-submitting-for-a-promo

Public Answer

Issue

When submitting to redeem a promotional offer on Generac.com, the user gets a "picklist not found" error and is unable to submit.
 

Environment

This occurs when entering address information on Generac.com.
 

Cause 

This indicates the site does not recognize the address. This often occurs if the address is slightly incorrect, or the residence was recently constructed.
 

Resolution

First, confirm the address is correct. Even if the address is technically correct, having slightly different formatting or spelling can cause the error. Confirm the address matches what is shown on Google Maps.

If the address is correct and the error continues to occur, contact Generac customer support.
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