Why am I getting the message "Please make sure you're connected to the generator's Wi-Fi network"?

Some Android devices may ignore Wi-Fi networks without internet access, including the MLG Wi-Fi network broadcasted by a generator. To connect to this network, turn off cellular data or put the device in airplane mode, enable Wi-Fi, connect to the network, dismiss the error message by pressing OK, and continue setup by pressing "I'm Ready!". If this is the device communicating with customer support, use a second device to avoid disconnecting the call.

  • Jun 24, 2024
  • Knowledge

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Why am I getting the message "Please make sure you're connected to the generator's Wi-Fi network"?
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"Please make sure you're connected" error

On some newer Android devices, the phone may ignore Wi-Fi networks that do not have internet access, like the MLG Wi-Fi network broadcasted by your generator. As a result, in some cases, this message may appear even though you have connected to the network. Below are steps you can take to get the phone to connect to the MLG Wi-Fi network if you are experiencing this issue. 

To bypass the error message:
 

1. Put the device in airplane mode or turn off Cellular/Mobile Data.
2. If this is the device you are communicating with customer support on, you will want to grab a 2nd device as it will disconnect the call.
3. Enable Wi-Fi on your mobile device.
4. Connect to your generator's MLG network.
5. Press OK to dismiss the error.
6. Press "I'm Ready!" to continue setup.

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