Why am I seeing a White Screen when logging in on the app?

Helps Mobile Link users on iPhone or iPad resolve a white screen or blank screen after signing in when Safari is the default browser. It explains how Safari history, cookies, cache, or privacy settings can prevent authentication and provides steps to clear website data, check Safari settings, restart the device, and reinstall the app for reliable Mobile Link access.

  • Jun 29, 2026
  • Knowledge

Title
Why am I seeing a White Screen when logging in on the app?
URL Name
Why-am-I-seeing-a-White-Screen-when-logging-in-on-the-app

Public Content

Resolving a white screen when logging in to the Mobile Link app on Apple devices

Environment

This article applies to Mobile Link users on Apple devices running iOS or iPadOS when Safari is configured as the default browser.

Issue

After entering login credentials in the Mobile Link app, a white screen appears and the login process does not complete. In some cases, the screen remains blank indefinitely and the app does not return to the Mobile Link dashboard.

Cause

This issue can occur when Safari browser data, cookies, cached website files, or website privacy settings interfere with the authentication process used by the Mobile Link app. Because Mobile Link relies on the device's default browser during sign-in, Safari-related data may prevent the login page from loading correctly.

Procedure

Note: Clearing Safari history and website data will sign you out of websites currently stored in Safari and may remove saved browsing data.

Complete the following steps to resolve the issue.

1. Close the Mobile Link app completely.
2. Open the Settings app on the Apple device.
3. Scroll down and tap Apps, then tap Safari.
4. Tap Clear History and Website Data.
5. Confirm the action when prompted.
6. Return to the Safari settings page and verify that Safari is not blocking cookies or website data required for sign-in.
7. Restart the Apple device.
8. Open the Mobile Link app and attempt to sign in again. 

If the issue continues after completing these steps, uninstall and reinstall the Mobile Link app, then attempt to sign in again.

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