Generac Customer Support
Generac's customer support is 24/7 and can be contacted via phone, chat, and email on Generac.com.
Additional Contact information
Who do I contact to service my generator?
Generac's customer service team can only assist with limited troubleshooting. Questions related to generator installation, repair, sizing for homes, warranty claims, and purchase of generators can be assisted by reaching out to your local Independent Authorized Service Dealer (IASD). You can request to have a Service dealer contact you for assistance using this Request Service For Home Standby Generators tool.
Alternatively, use Generac.com's dealer locator tool to find a dealer near you: https://www.generac.com/dealer-locator
How do I file a warranty claim?
Customer service cannot determine if something is covered under warranty. Only authorized service dealers can file warranty claims after inspecting the generator. Use the Dealer Locator tool on Generac.com to locate a nearby service dealer.
Who do I contact for support with industrial generators, mobile light towers, and pull-behind mobile generators?
Where can I find a user manual?
Generac provides user manuals on the Generac.com product lookup page. Users can enter their product model or serial number to locate the appropriate manual for their product.
