Generac Customer Support

Generac's customer support is 24/7 and can be contacted via phone, chat, and email on Generac.com.

Additional contact information

• General Customer Support (phone tree will allow you to select the desired options): 888-436-3722 and customersupport@generac.com
• Mobile Link Support: 855-436-8439 and support@mobilelinkgen.com
• Clean Energy Support: Ecobee Clean Energy Support

Who do I contact to service my generator?

Generac's customer service team can only assist with limited troubleshooting. Questions related to generator installation, repair, sizing for homes, warranty claims, and purchase of generators can be assisted by reaching out to your local Independent Authorized Service Dealer (IASD). You can request to have a service dealer contact you for assistance using the Request Service For Home Standby Generators tool.

Alternatively, use the dealer locator tool to find a dealer near you.

How do I file a warranty claim?

Customer service cannot determine if something is covered under warranty. Only authorized service dealers can file warranty claims after inspecting the generator. Use the dealer locator tool to locate a nearby service dealer. See also: Understanding the diagnosis and warranty process for home standby generators: An informational guide.

Who do I contact for support with industrial generators, mobile light towers, and pull-behind mobile generators?

Generac's industrial mobile power products are supported exclusively by our Industrial Dealer Network. See How do I contact support for industrial generators, mobile light towers, and pull-behind mobile generators? for more information.

Where can I find an owner's manual?

Generac provides owner's manuals on the product lookup page. Enter the product model or serial number to locate the correct documentation for your product.

Where can I find parts?

Parts information is typically listed in the owner's manual, spec sheet, exploded view (EV) or parts list for your specific model. Use the product lookup page to search by model or serial number and locate manuals, parts lists, and more. If you need help selecting the correct part or installing it, contact an Independent Authorized Service Dealer (IASD).

• Where can I source parts for my home standby generator?
• Where can I purchase parts for my portable generator?
• What does the “order parts” option do in Mobile Link?
• Selecting and replacing a battery for a home standby generator
• Where do I get a replacement battery for my Generac generator?
• Where can I get a replacement key for my generator?

Where can I leave feedback or a feature request?   

• How do I submit feedback or feature requests?