Warning alarms, what they mean, and how to dismiss them in Mobile Link
Warning events are events that may occur on a generator that require attention but will not prevent a generator from operating in response to an outage event. After these events are addressed, if the warning is not addressed while at the unit, the event may be cleared remotely through the Mobile Link app or website. This article will explain the steps to remotely clear a warning event through the Mobile Link Website or App.
What if the warning keeps coming back?
This indicates that there is an issue with the generator that should be addressed. The generator will signal an issue with an LED light that corresponds with an error message on the controller display: What Do the Green, Yellow, and Red Status Indicator Lights Mean on Home Standby Generators?
Environment
This article applies to customers with Mobile Link for generators remote monitoring account. Currently only Evo 2, Sync 3.0, and PowerZone 200 controllers support dismissing warnings within the Mobile Link app. A device without one of these supported controller types won't display the "Dismiss Warning" button in Mobile Link.
Dismissing a warning will "clear" the alarm at the generators control panel removing the warning. Snoozing a warning will not remove the warning but will silence and stop push notifications for some specified amount of time.
1. Launch the Mobile Link 
app.
2. Tap the Dashboard 
icon to view connected devices.
3. When a warning alarm is present, a yellow Maintenance due message will appear under the generator status, along with a brief description of the warning and options to Dismiss warning or Contact your dealer
4. Tap the Dismiss warning button.
5. An additional message will appear asking you to confirm you want to Dismiss warning.
Note: A disclaimer indicating that Generac is not responsible for any damages resulting from dismissing the warning will prompt you to confirm your choice to dismiss the warning.
6. An additional message may display indicating it may take up to 15 minutes to update the controller and Mobile Link application, and reflect the cleared alarm status.
Note: Currently only Evo 2, Sync 3.0, and PowerZone 200 controllers support dismissing warnings in the Mobile Link app. A device without one of these supported controller types won't display the "Dismiss Warning" button in Mobile Link.
1. Open a web browser, navigate to and log in to the Mobile Link website.
2. Click on the tile that contains the picture of the generator with a current warning.
3. Click the 
on the right-hand side of the colored bar.
4. Click the Dismiss Warning button.
5. Click the Yes, I’m Sure button.
