Issue
Service dealers have the ability to enroll generator owners into a monitoring system called FLEET. If a generator owner wishes to cancel their subscription with their service dealer, or if the service dealer no longer offers FLEET monitoring, the generator owner will need to take control of their account.
Environment
This article applies to end users with Mobile Link accounts who were previously part of a FLEET monitoring program offered through their dealer.
Resolution
If a generator owner wants to take control of their own account, they can request that their dealer or Generac customer service remove the account from the dealer's FLEET program.
Note: Generac cannot offer credits or refunds for subscriptions. Users should be aware that they will need to re-subscribe to continue using paid Mobile Link features. If users have a Wi-Fi device, they can continue to use the free version of Mobile Link. If they have a 4G LTE device, they will need to subscribe to a Mobile Link plan: How Do I Upgrade From a Free to a Paid Subscription? 
