Issue

Service dealers have the ability to enroll generator owners into a monitoring system called FLEET. If the subscription on that side has since expired you will see a memo of the dealer managed subscription being expired and to contact your dealer. 

Environment

This article applies to end users with Mobile Link accounts with the generator enrolled in a dealer's FLEET monitoring program offered by their local dealer. 

Resolution

If you are looking to continue to utilize a FLEET subscription through your local dealer, you will want to give them a call.  Once the subscription has been renewed, it is pretty instantaneous to see the changes within the app or website. 

• You can also contact customer support via 855-436-8439 if you have questions regarding your subscription status
• The dealer will need to complete the renewal on their end, as your contract for renewal is through them

If a generator owner wants to take control of their own account, they can request that their dealer or Generac customer service remove the account from the dealer's FLEET program.
 

• You can contact customer support via 855-436-8439 or your dealer to have the generator removed from FLEET. 

Note: Generac cannot offer credits or refunds for subscriptions. Users should be aware that they will need to re-subscribe to continue using paid Mobile Link features. If a user would like to subscribe to the basic version that is an option as well: How Do I Upgrade From a Free to a Paid Subscription?