Mobile Link 2025 subscription plan changes

As part of our ongoing commitment to delivering reliable service and support, we want to inform you that the existing Mobile Link subscription model will be changing as of May 1, 2025.

To purchase or modify a Mobile Link subscription, log in to your account and choose one of the subscription options available. Access Mobile Link here: https://app.mobilelinkgen.com/ 

If you are not enrolled in a Dealer-Managed plan and are looking to do so, fill out the service request form to have a dealer reach out: https://www.generac.com/support/request-service-standby-generators/

FAQ: 

Is there a Basic plan that offers cellular monitoring?

Yes, if your generator has a Connectivity Cellular Device, Mobile Link offers a Basic monitoring plan at no charge.

• How do I activate basic monitoring for my generator?
• What is the Generac Connectivity Cellular Accessory?

What if I do not fall into one of these plans due to the number of devices I want to monitor?  

If you do not fall into one of the above subscription plans, we recommend enrolling in a Dealer-Managed plan for the best monitoring experience, as the Mobile Link functionality does not support monitoring more than 2 generators and 4 fuel monitors in one account at this time.  

To get in touch with a dealer, fill out the service request form. Soon after, a dealer will contact you to discuss your monitoring needs  

Service Request Form: https://www.generac.com/support/request-service-standby-generators/  

Dealer-Managed devices do not count towards the device threshold limit in a personal Mobile Link account, meaning you can have an unlimited number of devices in a Dealer-Managed plan. 

How will this change affect my current monitoring services? 

Your existing Mobile Link monitoring services will be unaffected. Our goal is to make this transition as easy as possible for our customers, ensuring uninterrupted monitoring services during this transition.  

Will my billing date or cycle change? 

No, you will still be billed on your current billing date. This change only affects your plan name and price. Your monitoring services remain the same.  

Can I still keep my old plan? 

With this transition, you are still enrolled in the same monitoring services as before. Your plan name will change, but your existing monitoring capabilities will remain the same.  

Is there a way to downgrade to a lower-priced plan? 

You can downgrade to a lower-tiered plan if the number of devices you are monitoring aligns with the allowed number of devices in that plan. If you are monitoring 2 generators and 4 fuel monitors, falling into the multi-home premium plan, you would not be able to downgrade to the single home premium plan, as you would exceed the device threshold.  

Dealer-Managed devices do not count towards the device threshold limit in a personal Mobile Link account, meaning you can have an unlimited number of devices in a Dealer-Managed plan. 

Will I be charged for the new plan immediately, or will I receive a prorated amount? 

You will be billed on your already established renewal date, avoiding the need to prorate the price. Upon your renewal date, the billing details will reflect the new plan name and price.  

Will I need to take any action if I am currently subscribed to Mobile Link? 

No, you will not need to take any action. Your current subscription will automatically be migrated to the new subscription that fits your use case.  

How do I know what new subscription I fall into? 

If you have an existing Mobile Link subscription, you will receive an email prior to your subscription renewal date indicating the new plan you have been migrated to. If you are still unclear, see the above chart. The “New Plans” column indicates what plan you fall into based on the number of devices you have in your Mobile Link account.  

What if I am monitored by a Dealer? 

If you are enrolled in a Dealer-Managed plan, you are subject to the pricing determined by your dealer. This Mobile Link transition will not affect the services you’ve agreed upon with your dealer.  

What if I want to add more devices to my existing plan?  

As long as you do not exceed the Multi-Home Premium device threshold, you can always add more devices to your existing plan. Upon adding a new device, you may fall under a new subscription plan and be subject to that plan's pricing. See the above chart to determine the number of devices allowed in each plan.  

How can I contact support if I have questions about the new plan?  

If you have further questions about the new Mobile Link subscription plan, you can contact customer support at 1-888- 436-3722