Dealer designations in the Dealer Lookup tool
When using the Dealer Lookup tool on Generac.com, users can see information about a dealer. Dealers will be listed as PowerPro, Direct, Select, Elite, Premiere, and Prestige. For more information about finding a nearby dealer, see: How Can I Find a Generac Service Dealer in My Area?
Direct, Select, Elite, Elite+, Premiere, and Prestige
These designations mainly signify whether the dealer is authorized for sales, installation, and/or maintenance. Higher tiers can additionally perform service and warranty work. PowerPro is an additional combining designation that means they offer financing options.
Note: This table is offered for reference purposes only and is not guaranteed to be accurate or up to date. Always check Generac.com or call your dealer to confirm status and service or installation offerings.
| Tier | Minimum trained technicians | Sales | Installation | Warranty Service | Maintenance | Warranty service on residential AC HSB | Warranty service on LC up to 150 kW | Parts kits inventory |
|---|
| Select | 0 | Yes | Call dealer to confirm | Call dealer to confirm | Call dealer to confirm | Call dealer to confirm | No | Call dealer to confirm |
| Elite | 1 | Yes | Yes | Yes | Yes | Yes | Call dealer to confirm | Yes |
| Elite+ | 2 | Yes | Yes | Yes | Yes (24/7) | Yes | Yes | Yes |
| Premier | 4 | Yes | Yes | Yes | Yes (24/7) | Yes | Yes | Yes |
| Prestige | 5 | Yes | Yes | Yes | Yes (24/7) | Yes | Yes | Yes |
Financing, sales, and service
- Financing Dealers (PowerPro): Provide financing on new purchases
- Sales Dealers: Sell whole products, accessories, and kits
- Service Dealers: Certified to perform warranty work on Generac manufactured products including DeWALT, Honeywell, and Powermate. Service dealers can also sell replacement parts like carburetors, engines, and alternators. Technicians are trained through Generac's IASD program. See: What Is a Generac Independent Authorized Service Dealer (IASD)?
