Wi-Fi & Wi-Fi /Ethernet Devices:
If the owner is currently in a power outage and the Mobile Link account status history has not been updated there may be a communication lag coming from the router.
If the owner is in a power outage there is a delay before the generator begins supplying power to the home. During this delay, electronic components such as routers will not have power. If the router is powered off due to an outage, there will be a delay in communicating the outage status back to Mobile Link servers. The status message should come through once the router finishes powering up on generator power. It may take up to 10 minutes to come back online. If Mobile Link does not reconnect after 3 hours of power returning and the home router is on, then the Wi-Fi connection process should be followed.
Additional resources: Why doesn't Mobile Link display the correct generator status?
4G LTE Devices:
If the owner has a 4G LTE device and this is occurring for them, this would be caused by a cellular signal problem on the cellular carrier end. Generator owners will need to wait for the cell service carrier to resolve the issue on their end.
