Resetting the password for your Mobile Link account

If you forget your Mobile Link password or want to change it, you can reset it from the Login screen on the website or in the Mobile Link app. For security, a verification code is sent from no-reply@noreply.mobilelinkgen.com to the email address you enter during this process. Make sure you can access that inbox before you begin—codes expire.

Before you start

Password recovery requires access to the email address currently on the account. If you no longer have access to that email, see: What can I do if I forget my Mobile Link email address?

Reset or update your Mobile Link password

1. Open a web browser and go to the Mobile Link website or open the Mobile Link app.

   Tip (mobile app): On the sign-in screen, tap RESET PASSWORD (below the SIGN IN button).

2. Enter your Email and click Continue.
3. Select Forgot password? at the bottom of the window.
4. Click Submit.

   Note: A code is sent to the email address you entered in Step 2. If you don’t see it, check your spam/junk folder or see this article for additional troubleshooting: What if I didn’t receive the verification code?

5. Enter the verification code and click Continue.
6. Create your new password and confirm it.

   Password rules: Minimum length 8 characters; may include letters, numbers, or symbols.

7. You’ll see a confirmation that your password was updated.

   Note: If you were already logged into the Mobile Link app, log out and sign back in using your new password.

Log in to Mobile Link to verify successful password update

After resetting your password, sign in to Mobile Link to confirm that the new password works.

1. Return to the Login screen on the Mobile Link website or in the Mobile Link app.
2. Enter the email address associated with your Mobile Link account.
3. Enter your new password.
4. On the Mobile Link website, click SIGN IN. In the Mobile Link app, tap SIGN IN.
5. Confirm that your Mobile Link account opens successfully.

   Note: If you cannot sign in, confirm that you entered the correct email address and your new password. If your device automatically entered a saved password, delete it and manually enter the new password.

Having issues verifying your email?

If you’re retrieving a verification code on the same phone where the Mobile Link app is open, avoid fully closing the app—minimize it so you can return after opening your email.

Minimize the app on Android

1. Press the Home button.
2. Open your email app and copy the code.
3. Tap the Recent/Overview button (three-line or square icon).
4. Find and re-open the Mobile Link app.
5. Enter the verification code.

Minimize the app on iPhone (iOS)

1. Press the Home button (or swipe up from the bottom if your iPhone doesn’t have a Home button).
2. Open your email app and copy the code.
3. Swipe up from the bottom and pause to view open apps.
4. Find and tap the Mobile Link app to return.
5. Enter the verification code.

Additional tips

• If possible, use a second device—one for the Mobile Link app and another to open your email and retrieve the code.