Didn’t receive your Mobile Link verification code?

Mobile Link sends a six-digit verification code when you reset your password, change your login email/username, or verify a new account. If you did not receive the verification code, use the steps below.

Environment

• Mobile Link mobile app or website
• Verification code required for password reset, login email/username changes, and account verification

Issue

You requested a Mobile Link verification code, but it did not arrive in your email inbox.

IMPORTANT: Do NOT try to resolve the issue by creating a new Mobile Link account using a new email address. This will result in two conflicting accounts, which must be reconciled by the Generac support team. Account reconciliation could take up to 5 business days, and you will lose remote monitoring capability until the conflict is resolved. 

Cause

Most verification code issues are caused by email delivery delays, spam/junk filtering, a typo in the email address entered, or using an older/expired code after requesting multiple codes.

What does the verification code email look like?

• The verification code email will be sent from no-reply@noreply.mobilelinkgen.com.
• The email contains a six-digit code as shown below:

Procedure

1. Confirm you entered the correct email address (login email/username). If you are unsure which email is on the account, see What can I do if I forget my Mobile Link email address?.
2. Wait a few minutes and refresh your email inbox. Email delivery can be delayed depending on your provider.
3. Check filtered folders and inbox tabs, such as Spam, Junk, Promotions, Focused/Other, Quarantine, or Clutter.
4. Verify that no rules or filters are in place for your email inbox:
   1. Try searching online using this template: Where do I check if I have a rule or filter for a sender’s e-mail in {{insert your email provider here}}
   2. Ask a friend, family member, or colleague for help if needed
5. Search your mailbox for the sender and keywords.
   1. Look for an email from no-reply@noreply.mobilelinkgen.com and search for terms like “Mobile Link” or “verification code.”
6. Select Send new code. If you request multiple codes, use the most recent code you receive, older codes may no longer work.
7. If you are retrieving the code on the same device where the Mobile Link app is open, avoid fully closing the app. Navigate out of it or minimize it so you can return and enter the code after checking email.
   1. Note: If possible, use a second device—one for the Mobile Link app and another to open your email and retrieve the code. 
8. If you use a work/school email address, your organization may block automated emails. Try sending the code again, and if applicable check with your organization's IT team, or use a personal email address if possible (when creating or updating your account).
9. If none of the steps above resolve the issue, see below:

Received email, but don't see code?

If you received the verification code but can’t see it in the email, your phone’s font size or display scaling may be set too large. This can cause the code to be cut off or hidden.

To fix this, open your phone’s display settings and reduce the font size and/or display zoom, then check the email again.

Need support?

• Available 24/7
• Clear answers and complete resolution 
• No hold times

Additional options

Related articles

• How do I change my Mobile Link password?
• How to Change a Mobile Link Account Login Email/Username
• How to Set up A Mobile Link Account via the App
• How to Set up A Mobile Link Account via the Website