How do I submit feedback or feature requests?

Generac values your input. Whether you have comments about a dealer, want to review a product, recognize a customer support agent, or suggest improvements to the Mobile Link for Generators® app, there are dedicated ways to share your thoughts.

Dealer feedback

If you would like to share your experience with a Generac-authorized dealer, positive or constructive, you can leave a review on the dealer locator.

• Check if the dealer has their own website that allows reviews.
• Alternatively, go to the dealer locator website.
• Fill out the form to search and locate the Generac dealer.
• Click the stars icon (reviews) and then click it again to leave your review.
• Fill out the fields to provide details about your experience, including relevant dates and interactions.

Note: Including details like dates, job type, or service notes helps our team respond to your feedback accurately. Please avoid sharing personal information, as reviews are public. 

⭐ Product review or feature request

Product reviews help other customers make informed decisions and allow Generac to improve product quality.

Leave a review:

• Visit generac.com
• Locate the product type along the top banner (Standby Generators, Portable Power, Solar Battery Storage, EV Chargers).
• Search for your product model and select it from the results.
• Click the stars icon (reviews) and then click it again to leave your review.
• Fill out the fields to provide details about your experience.
• Provide your rating, comments, and upload any relevant images.

Note: Include details on performance, installation, and usage environment for the most helpful review. Please avoid sharing personal information, as reviews are public. 

📞 Customer Support Agent review

If you want to share feedback about a recent interaction with a Generac Customer Support representative:

If you received a follow-up email:

• Click the survey link in the email and complete the form.

If you did not receive a follow-up email:

• Visit: Contact Us page
• Fill out the contact form.
• Provide the date of the call, the agent’s name, and detailed feedback.

Note: Recognizing an agent for exceptional service ensures they’re acknowledged internally.

📱 Mobile Link for Generators® app feedback or feature request

We welcome suggestions to enhance the Mobile Link for Generators® experience.

Submit via the app:

• Open the Mobile Link for Generators® app.
• Go to Menu > Request features.
• Tap Send a feature request.
• Complete the form and provide a detailed description, including:
  • Device type (Android or iOS)
  • App version
  • Screenshots, if relevant

Note: Be as specific as possible, clear details help our development team evaluate your request.

⚠ Important notes

• All feedback is reviewed by the relevant Generac teams, but not all submissions will receive a direct response.
• For urgent product or safety concerns, call 1-888-GENERAC (1-888-436-3722) immediately.

See also

• How do I troubleshoot Mobile Link Wi‑Fi connection errors?
• Mobile Link Wi‑Fi keeps disconnecting