Updating your credit card in Mobile Link

• Please note that there are currently two ways to manage subscription payment info: Via app.mobilelinkgen.com or via the mobile app. You must update your credit card information using the original method (in-app or via app.mobilelinkgen.com) that you used to subscribe.
• All Mobile Link subscriptions are automatically set for auto-renewal. Annual subscriptions will notify you if your subscription is 30 days away from being renewed via email. The renewal notice is sent to the login email on file. See direction below to update your payment information based on your subscription method (web or in-app).

Environment

This information applies to the Mobile Link app and Mobile Link website.

Updating from the app.mobilelinkgen.com:

1. Once you are logged into your Mobile Link account via the website, click on your name in the upper right then Account Settings in the drop down menu

2. Navigate to the Subscriptions tab on the left.

3. Select the Update Payment Information button. 

4. Enter your new credit card details. Click Save when complete.

Note: If you need to update your billing address, uncheck Use Current Billing Information to update billing information fields.

Verify the updated card reflects under the Payment Method. Your payment method will now be updated. If you are having trouble updating your payment method, please contact our 24/7 support team at 855-436-8439. 

Updating via the mobile app:

Note: For more up to date steps for the process for your Apple phone or Android phone you may need to consult their knowledge base or customer support teams.

Apple iOS:

1.Open the App Store.

2. Tap your name.

3. Tap Account Settings.

4. Tap Manage Payments next to Payment Information.

5. Tap Edit next to the payment method you want to update.

6. Enter your new billing information.

7. Click Done.

Google Android:

1.Sign in to your Google account.

2. Find the subscription you want to update.

3. Select Manage or Update.

4. Select Change payment method or Update payment method.

5. Choose a payment method.

6. Select Submit.

Details about payment failures

• If a subscription payment was unsuccessful, you may only update credit card info from the generator/tank card (selecting the product from the home page), not the subscription tab.
• If the payment was unsuccessful, you will see the banner below. You will also receive an e-mail in regards to the unsuccessful payment.