Dealer-managed plans in Mobile Link

A dealer-managed plan allows your service dealer to monitor and perform remote service for your generator. These plans typically include a service and maintenance contract, connectivity via Wi-Fi or cellular, professional monitoring, remote diagnostics and troubleshooting, liquid propane fuel monitoring, and automatic email and text alerts sent to your dealer.

• To sign up for a dealer-managed plan, visit the Request Service page and complete the form to get in touch with a local dealer.
• You can also locate a dealer by going to the Dealer Locator on Generac.com

When a Mobile Link account is managed by a dealer, the Preferred Dealer is automatically set and cannot be manually removed.

Why choose a dealer-managed plan?

• Dealers can remotely monitor and manage your generator.
  • Depending on the generator's controller, they may also be able to clear faults and warnings and use Exercise Now commands to help keep your generator operating as expected, such as testing the generator before a major storm.
• They can oversee multiple generators under their care beyond the device limits for non-dealer-managed plans.
• Some dealers may keep their FLEET dashboard open on larger TVs or screens to monitor generators.
  • Consult your dealer to determine whether they provide this level of monitoring.
• Maintenance contracts are typically offered with the plan.
• Dealer-managed plans provide added peace of mind through professional oversight.

What do dealer-managed plans cost?

Costs for dealer-managed subscriptions can vary depending on what the dealer includes. Some dealers may include or bundle the subscription with a generator maintenance contract, while others may charge for it separately. Consult the local dealer you intend to work with to determine what they charge and what is included.

Will my existing subscription automatically cancel?

No, existing subscriptions will not cancel automatically. If your account is transitioning to a dealer-managed plan, you will need to manually cancel your current Mobile Link subscription. You may see a message that says:

"Your account needs attention. This generator is being managed by a dealer. Please cancel your plan before the renewal date."

Can I get a refund on my current subscription if I switch to a dealer-managed plan?

No. Mobile Link subscriptions are generally nonrefundable. If you switch to a dealer-managed plan, your current self-managed subscription will remain active until the end of its current billing period. You will need to manually cancel before the renewal date to avoid being charged again. For cancellation steps, see What if I want to cancel my Mobile Link subscription?

Note: Generac Customer Support has no direct control over subscriptions purchased through app stores. If you have questions about a Mobile Link subscription purchased through an app store, such as the Apple App Store or Google Play, contact the applicable app store for assistance.

For step-by-step instructions on how to cancel your plan, see What if I want to cancel my Mobile Link subscription?.