Where to go for help with a Generac generator

If a generator experiences an issue, the first step is to check the control panel display screen or Mobile Link for an error description or code. Some errors may result from temporary fluctuations and can be resolved quickly.

Environment

This article applies to:

• Standby generators
• Portable generators

Troubleshoot at home

Owners comfortable with basic troubleshooting can:

• Visit Support.Generac.com for common questions and solutions.

• Attempt to clear the error if possible before contacting a dealer: How Do I Clear an Error or Alarm Code On My Home Standby Generator?

Contact a dealer

If the issue persists or requires professional diagnosis, owners should contact a Generac Independent Authorized Service Dealer (IASD). These certified technicians provide diagnosis, repairs, and replacement parts for Generac generators, regardless of where the equipment was originally purchased. For more information on the warranty process see here:

• How does the home standby generator warranty process work? 
• How does the portable generator warranty process work?

Find a dealer

• Use the Dealer Locator to find a service center nearby.

Additional resources

• What Is a Generac Independent Authorized Service Dealer (IASD)?
• How do I submit a warranty claim for my Generac generator?

 

Contact Generac support

For assistance with basic troubleshooting or questions, owners can contact Generac Support at 888-436-3722.