Prompted to add a subscription in Mobile Link

In some specific scenarios, a Mobile Link user may be prompted with a message stating they need to Finish setting up your product. This prompt may appear due to a subscription expiring and being unable to automatically renew. Below are two separate scenarios that may result in this message appearing, as well as steps that can be taken to resolve the issue.

Scenario 1

A paid Mobile Link subscription has expired, and the credit card on file has been unsuccessful in renewing the service automatically.

Scenario 1 resolution

1. Open a web browser, navigate to the Mobile Link web app, and log in.

Note: Managing subscriptions and credit card information can only be done on the web version of the Mobile Link application.

2. Click the orange banner labeled Finish setting up your product.

Note: This presents an opportunity to choose a new subscription or continue with the same one.

3. Choose a subscription and verify the credit card information on file. Verify the billing address presented, as inaccurate information is a common reason for credit card processing failure.

4. Once the subscription has been selected and payment information has been updated, the payment will be processed and access to Mobile Link services will be restored.

Note: If issues persist, try logging off and logging back in, as login information is often stored and may not refresh without logging out and back in again.

Scenario 2

The Mobile Link service is provided through a dealer-managed subscription, which may have expired.

Scenario 2 resolution

Contact the managing dealer to discuss resolution options.

How do I stop receiving mail or emails related to Mobile Link?

• To stop receiving emails, click Unsubscribe at the bottom of the email communication.
• To stop receiving physical mail, contact Generac Customer Support at 888-436-3722.

Note: If a user wishes to terminate dealer-managed services and renew services independently, please contact Mobile Link Customer Support.