How band steering affects Mobile Link setup on Eero 

Mobile Link Wi-Fi devices connect only to Wi-Fi networks broadcasting on the 2.4 GHz band. Many modern routers use mesh networking and band steering, which can influence how client devices join available bands. For full requirements, see Is My Wi-Fi Network Compatible With Mobile Link?

• Band steering actively directs devices to the band (frequency channel) that should deliver the best performance. Routers analyze conditions and move devices between bands to optimize signal strength and throughput.
• Some routers steer devices toward 5 GHz and do not account for products that support only 2.4 GHz. When that occurs, a Mobile Link device may fail to join the network or may disconnect intermittently.
• Most router manufacturers publish steps to connect 2.4 GHz-only devices. For example, Eero explains how to temporarily hide the 5 GHz band so a 2.4 GHz device can join: How do I temporarily hide the 5GHz band on my Eero network?

Struggling to connect or stay connected?

Check network settings: Verify your network meets the network requirements outlined in this article to resolve most connectivity issues

Consider upgrading to cellular: Upgrading to the Connectivity Cellular Accessory is recommended for users who wish to add connectivity to their generator OR for users experiencing ongoing connectivity issues. It is compatible with more generators, and uses multiple carrier networks to offer greater coverage. Basic (free) and Premium cellular plans are available for users of this device. See here to upgrade: Connectivity Cellular Accessory.