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How Do I Set Up Notifications in Mobile Link?

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How Do I Set Up Notifications in Mobile Link?
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Configuring Mobile Link notification preferences

Mobile Link provides users with multiple channels for receiving generator notifications, including email, text/SMS, and mobile push notifications.

  • Some notification methods are only available to paid subscribers. If you are on the free plan, only the monthly summary via email is available. (The monthly summary is sent within the first 5 business days of each month)
  • Notification settings can be simplified by toggling "Advanced Mode" off to enable Simple Mode (available for paid subscription plans only). Simple Mode allows you to route all notifications through a single channel.

Environment

This article applies to Mobile Link notifications in both the Mobile Link App and Mobile Link Website.

Where can I modify the Mobile Link notification preferences?

Notification preferences can be modified in the Mobile Link App or Mobile Link Website:

To add or modify notification preferences using the Mobile Link Website

  1. Open a web browser, navigate to and log in to the Mobile Link website.
  2. Click the account holder's first name in the top-right corner, followed by the down arrow icon.
  3. Select Account Settings from the menu.
  4. In the Account Settings screen, select the Notifications menu item.
  5. In the Notifications panel, click the down arrow icon beside the device you want to configure.
  6. Click the gear icon beside the notification type you want to edit.

Note: Only Email and Text/SMS options are available through the Mobile Link Website. Push notifications are only available through the Mobile Link App.

  1. Toggle the notification type to enable or disable. The icon will change when enabled.

Note: Available notification types depend on the delivery method, subscription level, and product type (e.g., generator or propane tank).

  1. After enabling desired notifications, click SAVE.
  2. Your notification preferences have been saved.

Note: You can add up to 4 total phone numbers and email addresses (1 primary and 3 additional of each).

To add or modify notification preferences using the Mobile Link App

  1. Launch the Mobile Link app. Tap Dashboard and select a product tile (e.g., your generator).
  2. In the product details page, tap Notifications.
  3. Toggle the switch to enable/disable the desired notification types. The switch will indicate when enabled.

Note: These options are available to paid Mobile Link subscribers. Notification types vary by delivery method. For details, see: What are the available Mobile Link subscription plans?

Advanced and Simple Mode

Advanced Mode lets you assign specific delivery methods for each notification type. Turning off Advanced Mode enables Simple Mode, allowing you to choose a single delivery method for all notifications. For example, you can enable SMS while turning off Email and Push notifications.

To enable Simple Mode, toggle Advanced Mode off. The notification types will collapse into a single toggle. Then, disable notification types you don't want to use.

Not receiving notifications?

If you're not receiving notifications, see Why Was the Mobile Link Generator Notification I Expected to Receive not Delivered?
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