Mobile Link subscription plans

This article describes the premium subscription and basic features offered in the Mobile Link for Generators app. Pricing may not be up to date. To upgrade your plan, see the Upgrade page on the Mobile Link support site.
 

Note: If you're new to Mobile Link and want to learn more, see the Getting Started page on the Mobile Link site.

Hardware device & plan compatibility

Mobile link offers a basic set of features with limited functionality or a premium subscription option with more available features and functionalities. The Mobile Link device options are Wi-Fi, Wi-Fi/Ethernet, Connectivity Cellular Accessory (and the 4G LTE) and the Fuel Monitoring device.

Features

Included in Basic: 

• View generator status: How do I view product information in Mobile Link?
• Access your generator manuals within the app: How Do I Find My Generator's Product Manuals, Parts Lists and Spec Sheets in Mobile Link?
• Monthly email summary and maintenance tracking: How to view generator status history in Mobile Link

Additional features in Premium: 

• Real time alerts: Email, text, and push notifications: How Do I Set Up Notifications in Mobile Link?
• Exercise settings: Modify the time or day your generator exercises: How Do I Change My Generator's Exercise Schedule from Mobile Link?
• Exercise on demand: Press a button to begin a generator exercise: Using the "Exercise Now" command in Mobile Link
• Dismiss warnings: Hide in-app warnings after you've scheduled an appointment: How to Dismiss a Warning on the Mobile Link Application and Website

Plan renewal & availability

All subscriptions renew automatically on the anniversary date (the date the generator was first enrolled and subscribed) and will be billed to the credit card on file. Subscriptions are subject to sales tax and the cost is in USD. Please note that paid plans are only available in the US and Canada at this time. See Where Is Mobile Link Service Available? for more information.

To learn how to sign up for a subscription plan, reference the How Do I Set up a Mobile Link Account? article.

Note: Any applicable taxes will be charged at time of the payment processing. If you are in Canada, you may also see a Canadian rate exchange difference with the charge.

Is the subscription per generator or account?

Subscriptions features:

• Premium monitoring allows you to enroll one generator and two fuel monitors per account and subscription. You cannot enroll multiple generators at this time.
• Basic monitoring allows enrolling one generator and does not support fuel monitors.
• The subscription for your account is billed on anniversary of the date your subscription was set up.

How do I upgrade to a Premium subscription?

To upgrade your plan, see: How Do I Upgrade From a Basic to a Premium Subscription?

Subscription plan costs

Pricing listed in this article may not be up to date. Sign into the Mobile Link web app select a registered device, then click Subscription to see updated pricing.

• Premium plan subscription cost via app.mobilelinkgen.com: Premium: $54.99/year
• Premium plan subscription cost via mobile app (iOS or Android): Premium: $74.99/year