Sign up for a Mobile Link account using the web app (app.mobilelinkgen.com)

Home standby generator owners can monitor their generators using the Mobile Link web app or Mobile Link mobile app.

Mobile Link details

• After signing up, both the web app and the mobile app can be used to access your user account. You do not need to sign up separately for the mobile app and website.
• A Mobile Link account is not required for the generator to operate.
• Homeowners should always verify they have a reliable Wi-Fi or 4G LTE connection at the generator before subscribing to a Mobile Link plan.
  • For Wi-Fi, ensure you have a dedicated 2.4 GHz network and a router that supports 802.11 b/g/n wireless protocols.
• A Basic version and Premium plan are available: What are the available Mobile Link subscription plans?

Note: If working with a Generac service dealer, there is potential to enroll in a dealer-managed plan. Contact your desired service dealer with subscription questions (please do so before signing up for paid services as refunds are not offered). See this article for more information about signing up for a paid subscription: What Are the Available Mobile Link Subscription Plans?

Environment

This article applies to end users who want to sign up for a Mobile Link account using a web browser. If you want to sign up using the Mobile Link app instead, see: How to Set up A Mobile Link Account via the App

Sign up for a Mobile Link account using a web browser

1. Using your preferred web browser, go to https://app.mobilelinkgen.com/.
2. Enter your email address in the Sign In Or Sign Up field, then click NEXT.

   Note: The email address entered here becomes the User ID for the Mobile Link account.

3. Click SEND VERIFICATION CODE. A verification code is sent to the email address provided.

   Note: This step confirms that you own the email address and helps protect your account.

4. Open your email and locate the message from noreply@mobilelinkgen.com. It contains a six-digit code.
5. Return to the Mobile Link page and enter the six-digit code in the Verification code field.
6. When prompted with Email address verified — please choose a password, create and confirm your password.

   Note: Passwords must be a minimum of 12 characters and may include letters, numbers, and special characters.

7. Review and agree to the End-User License Agreement, Terms and Conditions, and Privacy Statement. Check I agree…, then click NEXT.
8. On the Owner Information screen, enter your First name, Last name, Phone number, and Address. If applicable, enter a Business name (optional).
9. When finished, click the blue Next button (with the arrow) at the bottom of the window.
10. Next steps: How do I add a new generator to my Mobile Link account? or How do I add a Generac Tank Utility propane monitor to Mobile Link?

Having issues verifying your email?

If you are verifying via the Mobile Link mobile app, avoid fully closing the app while retrieving the code—only minimize it so you can return after opening your email.

Minimize the app on Android

1. Press the Home button.
2. Open your email app and copy the code.
3. Tap the Recents/Overview (three-line or square) button.
4. Find and re-open the Mobile Link app.
5. Enter the code in the verification field.

Minimize the app on iPhone (iOS)

1. Press the Home button (or swipe up from the bottom if your iPhone does not have a Home button).
2. Open your email app and copy the code.
3. Swipe up from the bottom and pause to view open apps.
4. Find and tap the Mobile Link app to return.
5. Enter the code in the verification field.

Potential solutions

• If possible, use a second device—one for the Mobile Link app and another to open your email and retrieve the code.