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Why did I get a "limit reached" error in Mobile Link?

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Why did I get a "limit reached" error in Mobile Link?
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Limit Reached message in Mobile Link

This error indicates that the maximum devices of that type for the account have been reached. As of Mobile Link version 3.6.1, device limits are: 

  • 1x Home Standby Generator
  • 2x Fuel monitoring devices

What can I do if I need to add additional generators?

At this time, the only way to add additional devices beyond the above stated limits is to enroll in a dealer-managed plan: How do I upgrade to a Dealer-Managed plan in Mobile Link?

If you need assistance with removing a generator from your account, contact customer support: How Do I Contact Generac Customer Support?

 
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