Comparing features in the Mobile Link and ecobee by Generac apps

This article compares home standby generator features in the ecobee by Generac and Mobile Link apps. It explains which app provides generator status, warnings, maintenance, connectivity, support information, settings, enrollment, alarm details, subscriptions, and notifications so customers know which app to use.

Sep 22, 2026
Knowledge

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Comparing features in the Mobile Link and ecobee by Generac apps

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Comparing-features-in-the-Mobile-Link-and-ecobee-by-Generac-apps

Public Answer

Comparing features in the Mobile Link and ecobee by Generac apps

Generac home standby generator owners can view generator information in both the ecobee by Generac and Mobile Link apps. At this stage, the ecobee by Generac app provides a convenient high-level view of generator status and support information, while Mobile Link continues to provide more detailed generator management features.

See What is the ecobee by Generac app? for more information.

Note: Keep the Mobile Link app installed. Some generator features are available only in Mobile Link, and ecobee by Generac can open Mobile Link when additional generator details are needed.

Feature comparison

Feature	ecobee by Generac	Mobile Link	Details
View generator run status	✅	✅	ecobee by Generac can show statuses including Running, Exercising, Auto/Ready to run, and Off/Stopped.
View warnings and maintenance due	✅	✅	Warnings and maintenance schedules can be viewed in both apps.
View online or offline status	✅	✅	View whether the generator is connected to the network.
Generator identification	✅	✅	The generator serial number is available in both apps.
Contact dealer	✅	✅	Dealer information can include the dealer name, phone number, email address, and physical address.
Contact Generac support	✅	✅	Access user guides, troubleshooting information, the Help Center, and support.
Open Mobile Link for additional details	✅	N/A	Tap the Mobile Link option in ecobee by Generac to open Mobile Link for additional generator information and controls.
Control generator settings	⛔	✅	Use Mobile Link for supported generator settings, such as exercise schedule and Wi-Fi settings.
Subscription management	⛔	✅	Use Mobile Link to manage available subscription plan upgrades or changes.
Generator enrollment and setup	⛔	✅	Initial generator registration and setup are completed through Mobile Link.
Access detailed alarm information	⛔	✅	Use Mobile Link when detailed alarm information is needed.
Awareness of active Service Mode	⛔	✅	Service mode awareness is available in Mobile Link for Next Generation Series generators.
Generator push notifications	⛔	✅	Generator push notifications continue to come from Mobile Link when notifications are available for the generator and subscription.

Which app should I use?

Use ecobee by Generac for quick access to generator status, connectivity, maintenance information, and support resources alongside other supported home energy products.

Use Mobile Link when you need to set up or enroll a generator, change supported generator settings, manage a subscription, review detailed alarm information, or receive generator push notifications. If more information is needed while viewing the generator in ecobee by Generac, use the option provided in the app to open Mobile Link.