How do I fix my Mobile Link connection if my network password was changed?

If the network password is changed, then the homeowner will need to run through the reconnection process.

  • Dec 8, 2025
  • Knowledge

Title
How do I fix my Mobile Link connection if my network password was changed?
URL Name
How-do-I-fix-my-Mobile-Link-connection-if-my-network-password-was-changed

Public Answer

Mobile Link prompts for Wi-Fi password after a network change

Mobile Link must authenticate to a home network using valid and up-to-date credentials. If the network password is updated or changed, the homeowner will need to complete the Mobile Link re-connection process, which will provide a screen to enter the new network password. See the How Do I Reconnect My Generator to a Wi-Fi Network if It Has Become Disconnected? article for more information.

Environment

Applies to homeowners using Mobile Link® connectivity (Wi-Fi, cellular, or LTE) with Generac air-cooled residential standby generators and compatible controllers. Mobile Link is used to monitor generator status and requires valid home network credentials when connected via Wi-Fi.

Also see

Was this article helpful?
Upload Files


Need more help? Get in touch with our support team.


Contact Support