Configure Wi-Fi backup for the Cellular Connectivity Device

Environment

This feature is available in Mobile Link app version 3.14 and newer for generators using the Connectivity Cellular Accessory device. See compatibility to view an image of the device. Wi-Fi is a backup to cellular connectivity and will switch only if no cellular network is available.
For instructions on connecting other Mobile Link Wi-Fi devices, see How do I connect my generator to a home Wi-Fi network?

Notes

Note: The Connectivity Cellular Accessory device must be linked and added to the generator in your account before you can set up Wi-Fi backup. If this is a new enrollment and no device has been added, log in to your account and add the device. If you are switching from another device to this one, contact Mobile Link Support to swap the device first.

Before you begin

Wi-Fi backup setup requires your mobile device to temporarily communicate directly with the generator. Stay close to the generator during this process, and avoid moving away once you enter Wi-Fi Configuration.

If the app can’t detect the generator locally, you may see an error indicating it can’t find the generator during setup. This has been observed during Wi-Fi configuration when proximity or device readiness requirements aren’t met.

• To remove a configured network, tap Remove Wi-Fi Configuration from the Wi-Fi Configuration screen.
• Wi-Fi is a fallback in case a cellular connection cannot be established. End users cannot manually choose Wi-Fi if a cellular signal is available.

Procedure: Set up Wi-Fi in the Mobile Link app (generator owners)

1. Log in to the Mobile Link app.
2. Tap the generator card.
3. Under Settings, tap Wi-Fi Configuration.
4. When prompted with “Disconnect from Bluetooth?”, tap No, stay connected.
5. Tap the Wi-Fi network you want to connect to.
   1. If you do not see the network, tap Refresh list of available networks.
6. Enter your Wi-Fi network password.
7. Re-enter the Wi-Fi network password to confirm. Tap the Show icon to verify the password if needed.
8. Tap Save.
9. Wait for the pop-up “Saving Wi-Fi information. This should only take a minute.”
10. If successful, you will return to the Wi-Fi Configuration screen showing the configured Wi-Fi network.

Procedure: Set up Wi-Fi in the Field Pro app (installers)

1. Log in with your Field Pro credentials.
2. Tap Work on a Home Standby Generator.
3. Select the customer’s generator serial number.
4. Press the Service Mode button on the generator control panel.
5. In the app, tap Continue on the Service Mode screen.
6. Under Modify the default settings, tap Wi-Fi Configuration.
7. When prompted that the device is not connected to a network, tap Configure Wi-Fi connection.
8. Tap the customer’s network name from the available networks list.
9. Enter the customer’s Wi-Fi password and re-enter it to confirm. Tap the Show icon in each field to verify the password, then tap Save.
10. Wait for the pop-up “Saving Wi-Fi information. This should only take a minute.”
11. If successful, the default settings page will show that Wi-Fi has been configured.

Having issues?

• Remain within close range of the generator during setup.
• Confirm the Mobile Link app is updated. Open the app store on your mobile device and install any available updates before trying again.
• Verify the Connectivity Cellular Accessory device is linked to your Mobile Link account and added to the correct generator. If the device is not linked, the Wi-Fi Configuration option may not be available.
• If you are unable to add the device to your Mobile Link account, contact Mobile Link Support at 855-436-8439 or see How can I contact Mobile Link Customer Support?.

Related resources

• Controller compatibility and device image