What should I do if I need assistance locating a service dealer for recall support?

If you have a Generac product that is recall eligible, the first step is to use the dealer locator to find a Generac Independent Authorized Service Dealer (IASD) in your area. An IASD is a Generac-authorized service provider trained to assist with eligible Generac service work.

A recall service assistance request may be used if you still need assistance locating a service dealer that is able to assist you, after using the dealer locator.

Environment

This article applies to customers who need additional assistance locating a Generac Independent Authorized Service Dealer (IASD) able to assist them with a recall eligible Generac product, after using the dealer locator.

Before submitting a service assistance request

Before submitting a recall service assistance request, do the following:

• Verify your product is recall eligible by carefully reviewing the recall details on the Generac Product Notifications and Recalls page
• Use the dealer locator to search for a service dealer by ZIP code or location. See How can I find a Generac service dealer in my area?
• Confirm the correct product category, such as Portable Generators, is selected in the dealer locator for the recall-eligible product

Note: Service assistance requests are available only for customers who need additional assistance locating an IASD, after using the dealer locator.

Submit a recall service assistance request

If you still need assistance locating a dealer able to assist you after using the dealer locator, send an email to consumer.assistance@generac.com.

IMPORTANT: The following information is required when sending an email:

• First and last name
• Home address, including street number, city, state, and ZIP Code
• Phone number
• Product serial number

After the email is received, the Generac support team will follow up with you directly.

Note: An emailed recall service assistance request is the recommended method of resolving assistance requests because it provides the information necessary for our specialists to quickly locate a dealer able to assist.  For customers who prefer to speak to a customer service representative, those customers who need additional assistance locating an IASD, may also contact Generac directly at 1 800-396-9951.

See also

• Where can I find information about recalls for Generac products?
• How can I find a Generac service dealer in my area?
• What is a Generac Independent Authorized Service Dealer (IASD)?
• Generac Product Notifications and Recalls