“Something has gone wrong”, “Something's wrong”, or "Status unknown"

Explains what the “Something has gone wrong” and “Something's wrong” statuses mean and how to address them. Customers can identify their Wi-Fi or cellular connectivity device, verify hardware and network communication, reconnect the generator when needed, and determine when to contact a dealer or Mobile Link Support for reliable generator monitoring.

Oct 7, 2026
Knowledge

Title

“Something has gone wrong”, “Something's wrong”, or "Status unknown"

URL Name

Why-Does-My-Generator-Show-Something-s-Wrong-In-Mobile-Link

Public Answer

“Something has gone wrong”, “Something’s wrong”, or “Status unknown”

Environment

This article applies to Generac home standby generators monitored through a connectivity device.
The “Something has gone wrong” and “Status unknown” messages indicate connectivity or communication problems. These messages may appear in Mobile Link and the ecobee by Generac app.
The “Something’s wrong” status is unique to Mobile Link Web and can represent several generator conditions or scenarios.

Jump to a message

“Something has gone wrong” or “Status unknown”: Connectivity or communication problems
“Something’s wrong”: Mobile Link Web status that can indicate several generator conditions

“Something has gone wrong” or “Status unknown”

The “Something has gone wrong” and “Status unknown” messages indicate a connectivity or communication issue that prevents current generator information from being received. These messages do not typically indicate a problem with the app itself. Use the same troubleshooting steps for either message.

Troubleshooting

Verify that the connectivity device is securely connected to the generator. If you are unsure which connectivity device is installed, see the Mobile Link Wi-Fi, Cellular, and LTE device compatibility guide.
Follow the instructions for your connectivity device in How do I hard reset or power cycle a Mobile Link device?
Verify that the generator’s connectivity device has an established Wi-Fi or cellular connection.
- Wi-Fi: If the generator was previously connected but has become disconnected, use the Generac Product Assistant for a detailed walkthrough. For additional connection errors, see How do I troubleshoot Mobile Link Wi-Fi connection errors?
- Cellular: For a Mobile Link 4G LTE accessory, use the cellular accessory LED status guide to verify that the device has a cellular connection and is communicating with the generator controller.
If the connectivity device is securely connected and a Wi-Fi or cellular connection has been verified, but “Something has gone wrong” or “Status unknown” persists, request service from a Generac Independent Authorized Service Dealer (IASD) or contact Mobile Link Customer Support at 855-436-8439 in the United States.

“Something’s wrong”

The “Something’s wrong” status is unique to Mobile Link Web and is not specific to connectivity. It can appear for several generator conditions, including warnings or maintenance alerts. Review the generator’s current status and maintenance information to identify the condition that requires attention.

Addressing a “Something’s wrong” status

If the generator is communicating normally and displays a “Something’s wrong” status, review the generator’s warnings and maintenance information. If maintenance is due, complete the required maintenance or request service from a Generac IASD.