"Something has gone wrong" or "Something's wrong" status in Mobile Link

The Something has gone wrong error message in the Mobile Link app indicates the generator status is unknown and the Mobile Link app is having trouble communicating with the generator. This may be an issue with Mobile Link application itself.

Whereas the Something's wrong error message on the Mobile Link website indicates that there are one or more warnings or maintenance alerts present at the same time.
 

Environment 

This article addresses the "Something has gone wrong" error message in the Mobile Link app and the "Something's wrong" message on the Mobile Link website. 

 

Something has gone wrong (Mobile Link App)

Something has gone wrong error message is displayed in the Mobile Link App only and can be addressed by the following procedure:

Troubleshooting procedure

For Apple iOS devices

1. Close and reload the app

• Swipe up from the bottom of the screen or double-click the Home bottom to view all open apps.
• Swipe up on the Mobile Link app preview window to close it. 
• Reopen the app by tapping on the Mobile Link app icon on your home screen.
• If the problem persists, proceed to step 2

 

2. Uninstall and reinstall the app

• Press and hold the app icon on your home screen until it starts to jiggle. 
• Tap the 'X' that appears on the top corner of the icon. 
• Confirm by tapping Delete
• Go to the App Store, and search for the Mobile Link for Generators, and tap Install to reinstall it. 

Note: If basic troubleshooting does resolve the issue, contact Mobile Link Customer Support. 

For Android OS devices

Close and reload the app

• Open the list of recent applications. the method varies by device, typically, it's the square button or by swiping up from the bottom. 
• Find the Mobile Link app window and swipe it off the screen to close it. 
• Reopen the Mobile Link app by tapping on its icon in your app drawer or home screen. 

Alternative - Force Stop and Reload for Android OS devices

• Open the Settings app on your device.
• Scroll down and tap on Apps or Application Manager (this may differ depending on your device).
• Find the app in the list and tap on it. 
• Tap on Force Stop or Stop (the exact wording can vary depending on device). 
• Confirm by tapping OK or YES to stop the app. This action will completely terminate the app's processes and clear temporary data related to it.  

Uninstall and reinstall the app

• Go to Settings, then Apps or Application Manager
• Find the app in the list and tap on it. 
• Tap Uninstall and confirm by tapping OK
• Open the Google Play Store, search for Mobile Link for generators, and tap Install to reinstall it. 

Note: If basic troubleshooting does resolve the issue, contact Mobile Link Customer Support. 
 

Something's Wrong (Mobile Link website)

The Something's Wrong status indicates one or more maintenance items are overdue. Generator owners should consult their generator's user manual for maintenance schedules and tasks, or contact a certified service dealer to perform maintenance.
 

• Local service dealers can be found using the dealer lookup tool on Generac.com. See the How Can I Find a Generac Service Dealer in My Area? for more information.
• User manuals can be found using the product lookup tool on Generac.com. See the How Do I Find a Copy of My Home Standby Generator Owner's Manual and Spec Sheets? article for more information.