Do Mobile Link Wi-Fi devices work with Starlink?

At this time, Generac has not performed thorough testing to verify network reliability when using a Mobile Link device with Starlink.

Environment

Mobile Link Wi-Fi Devices: This article applies to Mobile Link end users that are using a Mobile Link Wi-Fi device and use Starlink to provide internet service to their home. For more information about Mobile Link devices, see the Mobile Link Wi-Fi, Cellular, and LTE device compatibility guide

Discontinued Notice: The Wi-Fi/Ethernet aftermarket accessory has been discontinued. Upgrading to the Connectivity Cellular Accessory is recommended for users who wish to add connectivity to their generator or users experiencing ongoing connectivity issues. It is compatible with more generators and uses multiple carrier networks to offer greater coverage. Basic (free) and Premium cellular plans are available for users of this device. See here to upgrade: Connectivity Cellular Accessory. 

 
Dedicated 2.4 Ghz requirement for Mobile Link Wi-Fi Devices

Generators require a dedicated 2.4 Ghz network to connect. Starlink subscribers should contact Starlink customer support for assistance splitting out their 2.4 Ghz connection. For more information about Wi-Fi network requirements for Mobile Link devices, see: Is My Wi-Fi Network Compatible With Mobile Link?

What can I do to try and help in low signal scenarios?

• Remove any signal blockers, if possible
• Move the router closer, if possible
• Install an extender to help pull the signal further
  • See: How to Determine If an Extender is Compatible with Mobile Link Wi-Fi
• In some cases, customers reported that resetting the Wi-Fi password to a shorter password appeared to resolve connection issues. Generac has not performed in-depth testing to verify the effect of long passwords on Mobile Link connections
• In instances of poor service quality from Starlink, customers may wish to contact Starlink customer service directly
  
• Further Wi-Fi troubleshooting can be found in this article: How do I troubleshoot Mobile Link Wi-Fi connection errors?

Note: Generac now offers a Cellular Connectivity Device and free Basic Cellular plan: May 2025 changes to the Mobile Link Subscription Model