Note: This article is for informational purposes only. The CDMA upgrade program is no longer offered. If you have a generator with the CDMA device, reach out to your local service dealer: How Can I Find a Generac Service Dealer in My Area?
Upgrading from a CDMA to a 4G LTE Mobile Link Device
Mobile Link cellular services were provided by our partner Verizon Wireless. Verizon Wireless had announced the plan to discontinue all CDMA cellular data services to 2G/3G cellular devices by December 31, 2022.
Following Verizon Wireless' discontinuation of CDMA cellular data services on December 31st, 2022, all Mobile Link CDMA users who did not upgrade lost the ability to remotely monitor their generators and receive notifications through Mobile Link.
IMPORTANT NOTE: The 7.5W PowerPact Generators are NOT compatible with the New Mobile Link 4G/LTE device or WIFI/ETHERNET.
There were two ways to upgrade to the new LTE Device:
1. Contact a dealer (recommended): Contact a local or preferred Generac Service dealer and request a CDMA to LTE upgrade. Generac Service Dealers will often offer a maintenance program, which can include the LTE device cost, installation, and Mobile Link subscription. A Generac Service dealer will typically handle all aspects of the device replacement process as well as all future service needs: What Is a Generac Independent Authorized Service Dealer (IASD)?
2. Self-Installation: Consumers have the option to order the LTE device and upgrade themselves. The upgrade required the purchase of an LTE device, installation of the device, and updating the Mobile Link account to reference the new device by contacting Mobile Link Customer Support.
FINAL STEP for self-installers:
After installing the new 4G/LTE device, You can log into your account to add the new device and select a subscription assistance is needed, Mobile Link Customer support can be reached at (855) GEN-VIEW / (855) 436-8439 or fill out our contact form.In order to perform the switch correctly, the Customer Support Team will need the generator serial number and the serial number From the LTE device. The location of the numbers is shown below.MDN location on the CDMA device (Bottom of device)
MDN location on the CDMA device packaging (Back of box)
Serial number location on the 4G/LTE device (Bottom of device) 
Serial number location on the 4G/LTE device packaging (Back of box)
