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Controller displays No/Bad SSID at the end of the connection process

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Controller displays No/Bad SSID at the end of the connection process
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No/Bad SSID error at the end of the connection process

When attempting to perform a standard Wi-Fi connection process, the end user sees a "No/Bad SSID" error. 


Environment

This error occurs on the controller panel display when attempting to perform a standard Wi-Fi connection process on a compatible generator with a Mobile Link Wi-Fi device installed. 


Cause

This is a provisioning issue with the router itself. The router is having difficulty completing the setup and linking the device. 


Troubleshooting

If you have already tried the connection process a couple of times, power cycle the router (leave it unplugged for 1-2 minutes) and then wait for it to power back up and try again: How do I hard reset or power cycle a Mobile Link device?

Note that routers can take up to 10 minutes to be fully powered back on and fully connect to the internet.

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