Generator codes notify the owner when something needs to be addressed in order to ensure the proper functioning of the home standby system. Some codes simply be cleared after proper remediation steps are taken, while others cannot simply be cleared and will require a visit from a certified Generac generator technician. See the How Can I Find a Generac Service Dealer in My Area? article for steps to locate a local authorized service dealer.
Note: Some homeowners often confuse the hours of protection for an error code (example: "45091 (H)" means 45091 hours of protection.) For more information, see the What Does Hours of Protection mean on the Generator? article.
Environment
This article applies to Evolution I, Evolution II, and Sync 2.0 controllers.
Video Instructions
Written Instructions
1. Locate the external switch on the back side of the generator.
2. Ensure the Switch is in the I or Closed position.
Note: The top of the switch, which is the I or "closed" position for the switch, should be "pressed." This is the equivalent of flipping the switch "up." If the Switch is flipped "down", putting the switch in the O or "open" position, the E2800 Error is triggered and the generator will not run.
3. If applicable, locate the internal switch on the inside panel of the generator.
Note: This step is only for 13KW generators or larger.
4. Go to the front of the generator, lift the lid, and locate the Controller on the top right side of the generator. After verifying and resetting the Auxiliary Shutdown switches, the controller will prompt the user to clear the alarm with the following message.
Note: For the 7.5kW PowerPact unit press the OFF button twice to clear an active alarm or maintenance/warning. If an active alarm and maintenance/warning are present at the same time, press the OFF button 3 times to clear.
5. As instructed by the controller display, in order, press the red OFF button, then the ENTER button.
6. Press the green AUTO button to set the generator in fully automatic system operation (allows the generator to automatically start and exercises the generator according to the exercise timer).
7. The generator is now ready to run in the event of a power outage.
