Add a generator to a Mobile Link account
At this time, Mobile Link allows one registered generator per account. The Mobile Link for Generators app allows Android and iOS users to monitor and track their generator's statuses and maintenance history.
What if I get an error when adding a second generator?
If you get the message "At this time you are unable to add another product to your Mobile Link account", then please contact Customer Support if you want a generator (or fuel monitor) added or removed from your account.
Current device limits
Currently the account set up process allows for 1 generator and 2 tank monitors to be added to a single account set up: Why did I get a "limit reached" error in Mobile Link?
If your current devices exceed these limits, Generac support urges you to work with a local dealer to establish a dealer-managed plan: How do I upgrade to a Dealer-Managed plan in Mobile Link?
Environment
This article applies to Mobile Link users who have an existing account and are currently logged in. To create a Mobile Link account and enroll devices during the account creation process, see the How Do I Set up a Mobile Link Account article.
Mobile Link product enrollment functionality
Account set up functionality will allow you to add 1 generator and 2 tank fuel monitors. If you have additional products, we would recommend working with a dealer to set up a dealer managed account: How do I upgrade to a Dealer-Managed plan in Mobile Link?
Note: Current account set up will not allow for more than the listed amounts above. If you have additional, please consult a local dealer. Future changes may allow for additional products to be added.
Adding a generator
Steps to enroll a new device are then completed in the browser application (app.mobilelinkgen.com) or via the Mobile app.
Enroll a generator via app.mobilelinkgen.com:
3. Choose an address for the generator. If Use Account Address is deselected, then allow app.mobilelinkgen.com to access location information. Search for the appropriate address, then tap Continue.
4.Select Fuel Type and click Continue.
5. Select the device type (onboard Wi-Fi, Wi-Fi/Ethernet, LTE, or connectivity accessory cellular). If you are unsure what device type is communicating with your generator, please contact your local dealer or Generac Customer Support (855-436-8439).
Note: Depending on the device selected, specific information will be requested. ON-BOARD WI-FI devices will require MAC Address; WI-FI / ETHERNET and LTE CELLULAR and CONNECTIVITY ACCESSORY CELLULAR devices will require a Device Serial Number. MAC Address information can be found inside the generator, near the generator serial number placard (see below). Device Serial Number information can be found both on the packaging label as well as the label on the device itself.
6. Enter the Mac Address or Device Serial number, then click SAVE.
Note: For guidance in locating this information, tap the 
on the right side of this screen.
7. You should receive a pop up to confirm device entered. If it is correct click Continue.
8. A Success! message will display indicating Your communication device has successfully been enrolled onto your generator!
Enroll a generator using the Mobile Link app (iOS/Android)
1. Tap the Add Product button in the Mobile Link app.
4. Choose an address for the generator. If Use Account Address is deselected, then allow the Mobile Link app to access location information. Search for the appropriate address, then tap Continue.
5. Select Fuel Type and click Continue.
6. Select the device type (onboard Wi-Fi, Wi-Fi/Ethernet, LTE, or connectivity accessory cellular). If you are unsure what device type is communicating with your generator, please contact your local dealer or Generac Customer Support (855-436-8439).
Note: Depending on the device selected, specific information will be requested. ON-BOARD WI-FI devices will require MAC Address; WI-FI / ETHERNET and LTE CELLULAR and CONNECTIVITY ACCESSORY CELLULAR devices will require a Device Serial Number. MAC Address information can be found inside the generator, near the generator serial number placard (see below). Device Serial Number information can be found both on the packaging label as well as the label on the device itself.
7. Enter the Mac Address or Device Serial number, then click SAVE.
Note: For guidance in locating this information, tap the on the right side of this screen.
8. You should receive a pop up to confirm device entered. If it is correct click Continue.
9. A Success! message will display indicating Your communication device has successfully been enrolled onto your generator!
