Note: This article only offers a summary overview of commonly requested details regarding generator warranties, and is not exhaustive or guaranteed to be completely accurate and up to date. View the full terms and conditions using the links below.
Generac Home Standby Generator Warranty Details
Generac offers 5-year limited warranties for standard HSB models, a 3-year limited warranty for the PowerPact, and a 3-year limited warranty for the EcoGen model.
Where can I get a copy of my warranty statement?
- View and download the full 3-year EcoGen warranty terms and conditions on this page.
- View and download the full 5-year home standby generator warranty terms and conditions on this page.
Extended warranties
Generac also offers extended 7-10-year warranties for home standby generators through various programs and campaigns. These are obtained through Generac's dealer network. Extended warranties will have terms and conditions that differ from the standard warranties mentioned in the Warranty Guidelines section below. See Is There An Extended Warranty Available? for more information.
Warranty guidelines
- Warranty begins upon successful start-up and/or activation of the unit.
- This warranty is transferable between ownership at the original installation site.
- Warranty only applies to permanently wired and mounted units.
- Warranty repairs MUST be performed by an Independent Authorized Servicing Dealer.
- Travel allowance is limited to 100 miles max and 3 hours max (per occurrence, whichever is less) round trip. Additional travel will not be covered.
- Warranty DOES NOT cover the cost of maintenance or damage due to improper installs.
- Steel enclosures are warranted against corrosion caused by factory defects for the first year of ownership.
Warranties do NOT cover:
Accessories
Accessories such as cold weather kits and Smart Manage Modules ("Load shedders") are not covered by this warranty. 4G LTE and Wi-Fi modules have their own warranty, see What Is the Warranty On a Mobile Link Device? for more information.
- Rust on enclosures after 1 year. Rust at any point is not covered if it is caused by improper installation, location in a hard or saltwater environment, or scratches where the integrity of the paint is compromised.
- Costs of normal maintenance
- Damage caused by accidents, shipping, handling, or improper storage
- Damage caused by the use of improper fuel
- Damage due to using non-Generac parts
- Failure due to abuse, neglect, improper installation, or rodent infestation
- Rental equipment used while warranty generator repairs are being performed.
- Damage caused by any mode of transport deemed not standard by Generac
- Products that are modified without Generac authorization, including enclosing a generator in a secondary enclosure.
- Starting batteries, fuses, light bulbs, or engine fluid
- Additional costs for overtime, holiday, or outside-of-business-hours repairs
- Acts of God, theft, fire, or other matters beyond the manufacturer's control
Note: While your warranty cannot cover these items, some of these can be covered under your homeowner’s insurance policy. Be sure to inform your insurance provider when you purchase a home standby generator so that it can be included in the policy
Is the control panel covered under the warranty?
The control panel is considered a part. Reference the chart above for parts coverage.
If I move the generator to a new address, will this affect the warranty?
How can I get a printed certificate of my warranty?
