Ensuring compatibility of the Mobile Link app with your device's operating system (OS)
Mobile Link is guaranteed to be supported and tested for the current version of the OS and 2 previous versions; beyond that, we cannot guarantee compatibility. Current versions as of June 2024:
- Mobile Link - 3.00
- Android - 14.0
- Apple - 17.5.1
If your phone does not fall within these supported operating system requirements, you can still access Mobile Link on your phone through a web browser at app.mobilelinkgen.com.
Cause
If you encounter a "Device Not Compatible" error message when trying to install the app, it may be due to an outdated operating system on your device. Below are the steps to verify the latest version of your operating system and ensure your device can run our app effectively.
How to check your device's operating system version
The following devices, along with how-to procedures to check your device's operating system versions, are included in this article.
Verify your iOS version:
1. Open the Settings app.
2. Go to General > About.
Note: Here, you will see the version number of iOS installed on your device.
Update your iOS version:
1. Still in Settings, go to General > Software Update.
Note: If an update is available, you will see an option to download and install it. Ensure your device is connected to Wi-Fi and plugged into power.
Verify your Android version:
1. Open the Settings app
2. Scroll down and tap on About Phone or About Device
3. Look for Android version to see the software version your device is running.
Update your Android device:
1. Go back to Settings.
2. Tap on System > System Update or Software Update.
Note: You will see if there is an update available. Make sure you are connected to Wi-Fi and your device is plugged into power.
What if my phone OS is too old for Mobile Link?
If your phone does not fall within these supported operating system requirements, you can still access Mobile Link on your phone through a web browser at app.mobilelinkgen.com.
See also
