Help Center FAQ

Overview

Use the sections below to find the right Generac support resource for your situation.

Who is the Help Center for?

• Homeowners and product owners of Generac residential products looking for how-to help, troubleshooting, and general support guidance.
• Customers using Generac apps and services (for example, Mobile Link and Field Pro) who need help with common setup and support topics.

What does the Help Center offer?

• Answers to common product and support questions for Generac residential products.
• Troubleshooting, how-to articles, and “what does this mean?” explanations that help customers resolve issues or know the next step.
• Links to appropriate resources when the Help Center is not the right place for the request (manuals, parts, service requests, and program information).

What the Help Center does not offer

Some requests are best handled through other tools or partners. Use the links below to get what you need.

• User manuals, spec sheets, and product documentation: Start with the product lookup page. You can also use this Help Center article: Where can I find a user manual or other documentation for my home standby generator?.
• Scheduling a dealer visit or requesting service: The Help Center cannot schedule appointments for you. To request service, use: How do I request a service call for my home standby generator?. To find a local service partner, use the dealer locator.
• Parts lists and buying parts online: Parts lists are typically found through the product lookup page. If you need to purchase parts, you may be able to use Generac’s parts portal: Generac OrderTree (parts portal), or contact a local dealer using the dealer locator.
• Resources that assist in full installation and wiring: Installation and wiring must be completed by qualified professionals. For model-specific installation manuals and wiring information, use the product lookup page and work with your installer, dealer, or a licensed electrician.
• Support ticket submission to customer service: Use the Contact Us form, or review support options in How Do I Contact Generac Customer Support?.
• Support for Industrial products: Industrial generators, mobile light towers, and pull-behind mobile generators are supported through the Industrial Dealer Network. See How do I contact support for industrial generators, mobile light towers, and pull-behind mobile generators?.
• Support for PWRcell Clean Energy products: For PWRcell hardware and PWRview software support, visit Generac Clean Energy Support. For ecobee + PWRcell integration support, visit the ecobee Clean Energy Help Center.

Installers and service professionals

If you are not a Generac IASD (Independent Authorized Service Dealer)

If you are not an IASD and need access to installer-focused tools, programs, and business resources, start here:

• Generac Installer Programs (includes options like becoming an aligned contractor or dealer)
• Aligned Contractor Program (overview and enrollment information)

If you are looking for public documentation (such as installation guidelines or parts lists), use the product lookup page.

If you are a Generac IASD

IASDs work through the authorized service process and the tools provided through their program and distribution channel.

• Use Field Pro resources for commissioning and configuration guidance:
  • What is the Field Pro app?
  • How do I set up a Field Pro account?
  • Permission levels in Field Pro
• For troubleshooting and technical assistance that requires Generac Technical Services involvement, IASDs should follow the authorized IASD support process through their distributor and program tools. If you are trying to help a homeowner locate an authorized service dealer, use the resources below:
  • How can I find a Generac service dealer in my area?
  • Dealer Locator

Note: Warranty and diagnosis workflows often require an authorized service dealer to coordinate with Generac Technical Services during diagnosis and repair.

What if I can’t find the information I’m looking for?

• Try searching by your product type and the symptom you see (for example, “yellow light,” “exercise,” “won’t start,” or an error code).
• If you need manuals, spec sheets, parts lists, or older documentation, start with the product lookup page.
• If you still can’t find what you need, submit feedback so the Help Center team can improve search results and coverage: How do I submit feedback or feature requests?

Where can I get information about older model generators?

If your generator is an older model and you are having trouble finding documentation online, use this article for next steps and identification tips:

Where can I get information about older model generators?

See also

• Where can I find a user manual or other documentation for my home standby generator?
• How do I request a service call for my home standby generator?
• How can I find a Generac service dealer in my area?
• What is a Generac Independent Authorized Service Dealer (IASD)?
• What is the Field Pro app?
• How do I submit feedback or feature requests?