What is the Field Pro app?

Field Pro is a mobile application that provides an interface for Generac's latest generation of home standby generators and PWRcell products. The app is intended for use by on-site technicians and installers. Field Pro is required to commission newly installed generators. 

Note: End users should use the Mobile Link mobile app for all generator monitoring needs.

Sections

• Environment
• Who should use the Field Pro app?
• Overview
• What can I do in the Field Pro app?
  • Download and launch the app
  • Log in to the Field Pro app
  • Connect your generator
  • Commission and register your generator
  • Manage maintenance and service
  • Adjust generator settings
  • Prepare for a future visit (offline registration)
  • Other features
• When should I use the Field Pro app vs. Mobile Link?

Environment

The Field Pro app currently works with generators that have a Power Zone 200 controller or the latest PWRcell 2 systems. What is the Power Zone 200 Controller for Generac home standby generators?

Who should use the Field Pro app?

The Field Pro app is intended for use by on-site technicians and installers. The app is used to commissioned a newly-installed generator and when performing diagnostics and routine maintenance. In some cases, a homeowner or self installer may require using the app. Note that only certified dealers have access to advanced features: Permission Levels in Field Pro

Overview

Watch a quick introduction to the Field Pro app and how it supports Next Gen air-cooled generator installations:

What can I do in the Field Pro app?

Download and launch the app

• How Do I Download the Field Pro App to my iPhone or Android Device?

Log in to the Field Pro app

• How do I setup a Field Pro account?
• Permission Levels in Field Pro

Connect your generator

• How Do I Connect my Generator in the Field Pro Application?
• How to place a generator into Service Mode (PowerZone 200 models)
• Troubleshooting Bluetooth connection issues in the Field Pro app

Commission and register your generator

• How Do I Commission a Generator in the Field Pro Application?

Manage maintenance and service

• Manage maintenance and service history in the Field Pro app

Adjust generator settings

• How do I adjust generator settings in the Field Pro app?

Prepare for a future visit (offline registration)

• How to register a generator in offline mode in the Field Pro app

Other features

• View hardware firmware versions: Viewing PowerZone 200 Controller, ECU, and Connectivity Accessory firmware information
• Reset your password: How do I change my Field Pro password?

When should I use the Field Pro app vs. Mobile Link?

End users should use Mobile Link for all generator monitoring purposes. Mobile Link includes more monitoring features and receives information from the generator controller over cellular and Wi-Fi networks. The Field Pro app only works over Bluetooth when the generator is in Service Mode when installing or servicing the product: How to place a generator into Service Mode (PowerZone 200 models). To learn more about Mobile Link, see here: Mobile Link Guide.