Commissioning a generator in the Field Pro app

Commissioning is a required step to operate a generator in AUTO mode. For newer models with a Power Zone 200 controller, commissioning is completed using the Field Pro mobile app.

Note: If the generator is installed in a remote location without network connectivity (no cellular or Wi-Fi connection), Offline Mode preparation may be required. See How to use Field Pro in an offline environment

Environment

This article is for installers who need to commission a generator with a Power Zone 200 control panel using the Field Pro mobile app. This setup occurs after the physical installation of the generator has been completed.

• What is the PowerZone 200 Controller?
• What is the Field Pro app?

Before you begin

Important: Commissioning must be completed on-site while physically present near the generator. The Field Pro app connects to the generator through Bluetooth and requires the generator to be in Service Mode, so commissioning cannot be completed remotely.

• Ensure the generator is safe to service. Place the generator into Service Mode: How to place a generator into Service Mode (PowerZone 200 models)
• Connect to the generator via the Field Pro app: How Do I Connect my Generator in the Field Pro Application?
• Verify the Connectivity Accessory (cellular device) is installed and powered on:
  • How to install the Mobile Link Generac Connectivity Cellular Accessory
  • What do the lights on the Connectivity Cellular Accessory mean?

Important: Installers and technicians must disable Service Mode when finishing the job or leaving the site.

Video

Connect via Bluetooth

1. Tap Connect to a Generator Now.
   1. "Searching for nearby generators" will appear.
2. If prompted, allow Bluetooth access.
3. Confirm the generator's serial number and connect.
   1. Select your serial number.
   2. "Connecting to the generator via Bluetooth" will appear.
4. "Connected to Serial Number" will appear once successful.
5. If the generator is not in Service Mode, you will be prompted to enable it.
6. Select the fuel type.
7. From the dashboard, tap Setup and configure generator to begin commissioning.

Registration

The Field Pro app will check if the generator is registered. If it is already registered, this step will be skipped.

• Registration is required to complete commissioning and enable AUTO mode.

1. Tap Register the generator to continue.
2. Enter the site and customer information as prompted.

Important: Enter the site and customer information carefully. Incorrect details can delay activation or cause registration issues.

Note: If the generator was purchased with an automatic transfer switch (ATS), the ATS can also be registered during the Field Pro commissioning process.

What to do if you entered incorrect registration information

If the site or customer information was entered incorrectly during registration, it typically cannot be edited in the Field Pro app after submission.

• Contact Generac Customer Support to correct the registration details.
• Have the generator serial number and the correct site/customer information available when calling.

Configure generator settings

Step 2 of commissioning involves confirming or adjusting the generator’s default settings.

Settings include:

• Fuel type
• Cold Smart Start
• Exercise settings
• Voltage settings
• Wi-Fi settings (optional)

The radio automatically connects via cellular by default. This may take 10–15 minutes.

Wi-Fi can be configured if cellular is unavailable. Date, time, and time zone are set automatically through the Connectivity Accessory, or by the Field Pro app if the Connectivity Accessory cannot connect to Cellular or Wi-Fi.

Important: The generator's timezone is finalized when the customer creates their Mobile Link account. Until then, the exercise schedule may not reflect the correct local time.

System test

Step 3 is the System Test. Tests are initiated in the app and performed by the controller. Results are displayed in the app. If a test fails, the app will guide you with troubleshooting.

• ECU
• Oil level
• Battery voltage
• Utility voltage

Activation

Step 4 is to confirm generator activation.

The Connectivity Accessory will activate the generator automatically via cellular or Wi-Fi once registered.

If no internet is available, the Field Pro app will activate the generator via Bluetooth after registration is complete.

Note: Installers no longer need to enter an activation code.

Once this step is complete, the generator can be put in AUTO mode by selecting the AUTO option on the generator keypad.

Final steps

• The Generator Setup Complete screen will appear.
• Review the information displayed.
• Tap View generator details.
• To disconnect from Bluetooth, use the option in the top-right corner of the app.

Important: Always disable Service Mode when finishing the job or leaving the site.

Troubleshooting

If you receive an error stating "We couldn't verify this address", see this article: Field Pro product registration says "We couldn't verify this address"