Mobile Link sign-in troubleshooting

On April 21st 2026, your Mobile Link account transitioned to a unified login experience. We have moved to a new authentication provider to better protect you and your personal information, and to help simplify and secure how you access your connected home products. Depending on how your account is set up, you may need to take action—details are below. 

Important account information

If you only have a Mobile Link account

• Your Mobile Link sign-in has transitioned to a new authentication provider as part of this update. Now that your account has transitioned, you will be prompted to reset your password.
• If you need to reset your password, see: How do I change my Mobile Link password?
• If you need help finding the verification code, see: What if I didn't receive the verification code?

What happens if my account is locked after too many failed sign-in attempts?

For security, Mobile Link automatically blocks an account after an incorrect password is entered 10 consecutive times. When the account is blocked, Mobile Link sends an email to the email address associated with the account containing a link that can be used to unblock it. If you are unsure of your password, use Forgot Password to reset it before attempting to sign in again. Once the account is unblocked, you can sign in with the correct password. Please see reset password instructions.

Note: Before attempting to sign in again, verify that your password is entered correctly. Mobile Link passwords are case-sensitive.

Attempting to change the login email but receiving an error

If you are seeing the error "Error while executing a flow" when trying to change your login email to a different one. This means that other/new email has already been verified within Mobile Link. More details here.

If you have both Mobile Link and ecobee accounts

• If you have both a Mobile Link and an ecobee account, deleting your account in either app will delete your accounts for both, and remove associated products (such as thermostats, generators, and fuel monitors).
• Do not delete your account to resolve sign-in issues unless deleting your accounts and removing products is your intended outcome.

If you are creating a new Mobile Link account

New Mobile Link accounts will be created using the new authentication provider.

 

Why am I seeing "Error while executing a flow"?

This error indicates there is a conflict with the email address associated with your Mobile Link account. It most commonly occurs in one of the following situations:

• You are attempting to change your login email address.
• You are signing in or requesting a verification code.

See here for more information: "Error while executing a flow" in Mobile Link

What do I do if my Mobile Link account is blocked?

For instructions to unblock a Mobile Link account or reset a forgotten password, see What do I do if my Mobile Link account is blocked?

Have additional questions?