app.mobilelinkgen.com icon indicators

Mobile Link website (app.mobilelinkgen.com) allows users a quick and easy way to identify the current status of their generators from almost anywhere in the world. See this article to view status history in Mobile Link: How to view generator status history in Mobile Link

Environment

• Mobile Link web app: These indicators appear when using the app.mobilelinkgen.com web application (the Mobile Link app will have equivalent indicators, but not exactly the ones shown in this article).
• All Mobile Link devices with compatible controllers: This article mentions statuses that occur when using a range of Mobile Link connectivity devices. For more information, see the Mobile Link Wi-Fi, Cellular, and LTE device compatibility guide

Contents

• Ready to Run Status

• Warning Status

• Ready to Run with an Active Warning

• Faulted Status
• Switched Off Status  

• Exercising Status

• Running Status

• No Cellular Signal

• No Wi-Fi Signal

 
Ready to Run Status

• Icon: 

• Border Color: N/A

• Icon Color: Green

The Ready to Run status is an indication that the generator is set to Automatic Response mode, and will automatically start in the event of a power outage.  This status means the generator is "good to go."

Warning Status

• Icon: 

• Border Color: Yellow

• Icon Color: Yellow

The Warning status is an indication that the generator currently requires attention, however, this attention will not prevent the generator from running in the event of a power outage.  Addition information about the active warning can be accessed through the datils page of Mobile Link and while the issue should be investigated and addressed as soon as possible, the generator should still be able to perform in a power outage as expected.

Note: Unaddressed Warning statuses can lead to a Faulted status, which will prevent the generator from operating in the event of a power outage.  Active Warnings should be investigated by the homeowner or an authorized service dealer as soon as possible.

Ready to Run with an Active Warning Status

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• Border Color: N/A

• Icon Color: Green and Yellow

The Ready to Run with and Active Warning status is similar to the Warning status, however, it is shown after the generator has had any other run event and returned back to the Automatic Response (Ready to Run) state without the Warning state being addressed.  The Ready to Run with and Active Warning status is an indication that the generator currently requires attention, however, this attention will not prevent the generator from running in the event of a power outage.  Additional information about the active warning can be accessed through the datils page of Mobile Link and while the issue should be investigated and addressed as soon as possible, the generator should still be able to perform in a power outage as expected.

Note: Unaddressed Ready to Run with and Active Warning statuses can lead to a Faulted status, which will prevent the generator from operating in the event of a power outage.  Active Warnings should be investigated by the homeowner or an authorized service dealer as soon as possible.

Faulted Status

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• Border Color: Red

• Icon Color: Red

The Faulted status is an indication that the generator has encountered a status that will prevent the generator from automatically starting in the event of a power outage.  This is a highly urgent status that should be investigated immediately as the generator will fail to operate in the event of an outage. Active Faults should be investigated by the homeowner or an authorized service dealer immediately.

Note: Here is a general breakdown of faults that may appear on the generator.  Persistent faults should be investigated by an authorize deale

Switched Off Status 

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• Border Color: Red

• Icon Color: Red

The Switched Off status is an indication that the generator has been manually set to the Off position. This is because the Off position will also prevent the generator from running in the event of a power outage. Homeowners may wish to investigate if setting the generator to Auto mode is all that is required before contacting an authorized service dealer. 

Exercising Status

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• Border Color: Blue

• Icon Color: Blue

The Exercising status is an indication that the generator is currently running in an Exercise Cycle.  This normal and commonly scheduled event that the generator performs on the cadence that is desired by the homeowner. Learn how to use the Mobile Link app to set and update the exercise schedule that the generator is to use by referencing this article: How do I change my generator's exercise schedule remotely?

Running Status

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• Border Color: Blue

• Icon Color: Blue

The Running status is an indication that the generator is currently running due to a utility loss or due to manual operation.  This typically means that the generator is functioning as expected and the generator is generating power, supplying a home with electricity.  

No Cellular Signal Status

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• Border Color: Black/Grey

• Icon Color: Grey

The No Cellular Signal status is an indication that the generator is connected with a Cellular Accessory, however, the Cellular Accessory is not communicating with Mobile Link.  This can be caused by poor cellular signal in the area of the generator, cellular interference, installation problems, or even hardware failure.  Please contact Mobile Link Support or an Authorized Service dealer to investigate the connection interruption: How Can I Contact Mobile Link Customer Support?

No Wi-Fi Signal Status

Discontinued Notice: The Wi-Fi/Ethernet aftermarket accessory has been discontinued. Upgrading to the Connectivity Cellular Accessory is recommended for users who wish to add connectivity to their generator or users experiencing ongoing connectivity issues. It is compatible with more generators and uses multiple carrier networks to offer greater coverage. Basic (free) and Premium cellular plans are available for users of this device. See here to upgrade: Connectivity Cellular Accessory. 

• Icon: 

• Border Color: Black/Grey

• Icon Color: Grey

The No Wi-Fi Signal status is an indication that the generator is connected with Onboard Wi-Fi or a Wi-Fi/Ethernet Accessory through its Wi-Fi functionality, however, the Onboard Wi-Fi or Wi-Fi/Ethernet Accessory is not communicating with Mobile Link.  This can be caused by poor Wi-Fi signal in the area of the generator, Wi-Fi interference, Wi-Fi Network changes, Internet Security Settings, or even hardware failure.

• Verify you have a dedicated 2.4 GHz network: Is My Wi-Fi Network Compatible With Mobile Link?
• Attempt to reconnect: How Do I Reconnect My Generator to a Wi-Fi Network if It Has Become Disconnected?